On Fri, 2004-04-23 at 13:54, Shahms King wrote:
let me give you a few common examples:
- prof in the dept with a laptop
- my dad
both run linux. I am the 'admin' for both machines. However I do not have immediate access to ssh into the machine. So I have to be able to talk them through things. Have you ever talked someone through vim or emacs for editing a file in /etc? it's a nightmare.
Well, aside from the issues of both vim and emacs being really, really unfriendly to first time users, talking someone through editing a text config file is much easier than trying to have them navigate a UI.
Hmm, though maybe the desktop sharing gadget in FC2 is helpful (although, if ssh doesn't work - is that a firewall thing? - I guess VNC won't either)
Has anyone external tried out the desktop sharing in a helpdesk-type situation?
Havoc