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On 03/14/2016 11:52 AM, Kevin Fenzi wrote:
> On Mon, 14 Mar 2016 10:32:57
-0400
> Matthew Miller <mattdm@fedoraproject.org> wrote:
>
>> On Sun, Mar 13, 2016 at 06:20:23PM -0500, Alick Zhao
wrote:
>>> As an ask.fp.o moderator, I occasionally received
emails from its
>>> feedback link, and I believe other moderators should
experience the
>>> same. It seems like the emails are mostly asking
questions,
>>> especially on login issues. However, I do not know
the answers, and
>>> even if I know, there is no way to reply the
questioner since the
>>> email came from nobody@fp.o ... In my mind, it is
better to change
>>> the feedback link to something that directs the user
to mailing
>>> list or IRC, so that it is more likely to be
answered. Any idea?
>
> I guess I would prefer to just drop it and replace with a
link to
> infrastructure trac and ask them to file a ticket?
>
> Right now the feedback form doesn't require a valid email, so
some/many
> of those feedback emails don't even have a way to reply to
the
> person. ;(
>>
>> I wanted to set up a "meta.ask.fedoraproject.org", but
the software
>> apparently didn't support that easily, so I wanted to set
up a mailing
>> list specifically for that meta discussion, but there was
resistance
>> to that too, and nothing happened. I've become
increasingly
>> frustrated and disenchanted with Ask -- I like the idea,
and some
>> awesome people are doing great stuff in helping users
with it, but
>> we're pushing uphill against the askbot engine and
webforum culture
>> norms (as opposed to Q&A site norms).
>
> Yeah. Additionally right now it's still running on rhel6 and
django1.4
> (which is now insecure, and will grow increasingly so).
>
> Upstream hasn't done a release in a while, but it's master
branch
> claims to work with Django 1.8.
>
> So, we are going to need to expend some effort to move it up
to the
> latest versions or... drop it.
>
>> I wonder if we could, in the future, replace it with an
Ask Fedora
>> hub, using the new Fedora Hubs software and a combination
of
>>
>> - a help mailing list with hyperkitty
>>
>> - a help-meta mailing list for this kind of discussion
>>
>> - an irc channel with Hub widget for realtime help
>>
>> - a link to the future new short docs system (and
possibly a
>> realtime search_of that as the most obvious thing on the
page, with a
>> "can't find an answer? ask here!" button)
>>
>> - a button which submits good question/answer pairs (or
even IRC
>> conversations) to the docs team for cleanup and
"ingestion" into
>> the short docs system
>
> I think it's definitely worth trying. :)
>
> But I wouldn't be doing the coding...
>
> kevin
>
>
>
Kevin,
interestingly enough a GSoC prospect was talking in
--summer-coding earlier today about a similar idea, maybe we could
open s/he scope a bit if accepted and set them loose
>>
shiv: The feature that i have in my mind is like a chat box on the
corner where they can get instant help, a forum page, videos, better
documentation
>>
Regards,
Corey
- ----
Corey W. Sheldon
Freelance IT Tutor | Security Researcher | Fedora Ambassador, North
America
sheldon.corey@gmail.com | csheldon@ameridea.net |
corey84@fedoraproject.org
ph: (11)+1.310.909.7672 Skype: cwwsheldon
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