Hi all,
As an ask.fp.o moderator, I occasionally received emails from its feedback link, and I believe other moderators should experience the same. It seems like the emails are mostly asking questions, especially on login issues. However, I do not know the answers, and even if I know, there is no way to reply the questioner since the email came from nobody@fp.o ... In my mind, it is better to change the feedback link to something that directs the user to mailing list or IRC, so that it is more likely to be answered. Any idea?
On Sun, Mar 13, 2016 at 06:20:23PM -0500, Alick Zhao wrote:
As an ask.fp.o moderator, I occasionally received emails from its feedback link, and I believe other moderators should experience the same. It seems like the emails are mostly asking questions, especially on login issues. However, I do not know the answers, and even if I know, there is no way to reply the questioner since the email came from nobody@fp.o ... In my mind, it is better to change the feedback link to something that directs the user to mailing list or IRC, so that it is more likely to be answered. Any idea?
I wanted to set up a "meta.ask.fedoraproject.org", but the software apparently didn't support that easily, so I wanted to set up a mailing list specifically for that meta discussion, but there was resistance to that too, and nothing happened. I've become increasingly frustrated and disenchanted with Ask -- I like the idea, and some awesome people are doing great stuff in helping users with it, but we're pushing uphill against the askbot engine and webforum culture norms (as opposed to Q&A site norms).
I wonder if we could, in the future, replace it with an Ask Fedora hub, using the new Fedora Hubs software and a combination of
- a help mailing list with hyperkitty
- a help-meta mailing list for this kind of discussion
- an irc channel with Hub widget for realtime help
- a link to the future new short docs system (and possibly a realtime search_of that as the most obvious thing on the page, with a "can't find an answer? ask here!" button)
- a button which submits good question/answer pairs (or even IRC conversations) to the docs team for cleanup and "ingestion" into the short docs system
On Mon, 14 Mar 2016 10:32:57 -0400 Matthew Miller mattdm@fedoraproject.org wrote:
On Sun, Mar 13, 2016 at 06:20:23PM -0500, Alick Zhao wrote:
As an ask.fp.o moderator, I occasionally received emails from its feedback link, and I believe other moderators should experience the same. It seems like the emails are mostly asking questions, especially on login issues. However, I do not know the answers, and even if I know, there is no way to reply the questioner since the email came from nobody@fp.o ... In my mind, it is better to change the feedback link to something that directs the user to mailing list or IRC, so that it is more likely to be answered. Any idea?
I guess I would prefer to just drop it and replace with a link to infrastructure trac and ask them to file a ticket?
Right now the feedback form doesn't require a valid email, so some/many of those feedback emails don't even have a way to reply to the person. ;(
I wanted to set up a "meta.ask.fedoraproject.org", but the software apparently didn't support that easily, so I wanted to set up a mailing list specifically for that meta discussion, but there was resistance to that too, and nothing happened. I've become increasingly frustrated and disenchanted with Ask -- I like the idea, and some awesome people are doing great stuff in helping users with it, but we're pushing uphill against the askbot engine and webforum culture norms (as opposed to Q&A site norms).
Yeah. Additionally right now it's still running on rhel6 and django1.4 (which is now insecure, and will grow increasingly so).
Upstream hasn't done a release in a while, but it's master branch claims to work with Django 1.8.
So, we are going to need to expend some effort to move it up to the latest versions or... drop it.
I wonder if we could, in the future, replace it with an Ask Fedora hub, using the new Fedora Hubs software and a combination of
a help mailing list with hyperkitty
a help-meta mailing list for this kind of discussion
an irc channel with Hub widget for realtime help
a link to the future new short docs system (and possibly a
realtime search_of that as the most obvious thing on the page, with a "can't find an answer? ask here!" button)
- a button which submits good question/answer pairs (or even IRC conversations) to the docs team for cleanup and "ingestion" into the short docs system
I think it's definitely worth trying. :)
But I wouldn't be doing the coding...
kevin
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA256
On 03/14/2016 11:52 AM, Kevin Fenzi wrote:
On Mon, 14 Mar 2016 10:32:57 -0400 Matthew Miller mattdm@fedoraproject.org wrote:
On Sun, Mar 13, 2016 at 06:20:23PM -0500, Alick Zhao wrote:
As an ask.fp.o moderator, I occasionally received emails from its feedback link, and I believe other moderators should experience the same. It seems like the emails are mostly asking questions, especially on login issues. However, I do not know the answers, and even if I know, there is no way to reply the questioner since the email came from nobody@fp.o ... In my mind, it is better to change the feedback link to something that directs the user to mailing list or IRC, so that it is more likely to be answered. Any idea?
I guess I would prefer to just drop it and replace with a link to infrastructure trac and ask them to file a ticket?
Right now the feedback form doesn't require a valid email, so some/many of those feedback emails don't even have a way to reply to the person. ;(
I wanted to set up a "meta.ask.fedoraproject.org", but the software apparently didn't support that easily, so I wanted to set up a mailing list specifically for that meta discussion, but there was resistance to that too, and nothing happened. I've become increasingly frustrated and disenchanted with Ask -- I like the idea, and some awesome people are doing great stuff in helping users with it, but we're pushing uphill against the askbot engine and webforum culture norms (as opposed to Q&A site norms).
Yeah. Additionally right now it's still running on rhel6 and django1.4 (which is now insecure, and will grow increasingly so).
Upstream hasn't done a release in a while, but it's master branch claims to work with Django 1.8.
So, we are going to need to expend some effort to move it up to the latest versions or... drop it.
I wonder if we could, in the future, replace it with an Ask Fedora hub, using the new Fedora Hubs software and a combination of
a help mailing list with hyperkitty
a help-meta mailing list for this kind of discussion
an irc channel with Hub widget for realtime help
a link to the future new short docs system (and possibly a
realtime search_of that as the most obvious thing on the page, with a "can't find an answer? ask here!" button)
- a button which submits good question/answer pairs (or even IRC conversations) to the docs team for cleanup and "ingestion" into the short docs system
I think it's definitely worth trying. :)
But I wouldn't be doing the coding...
kevin
Kevin,
interestingly enough a GSoC prospect was talking in --summer-coding earlier today about a similar idea, maybe we could open s/he scope a bit if accepted and set them loose
shiv: The feature that i have in my mind is like a chat box on the corner where they can get instant help, a forum page, videos, better documentation
Regards, Corey - ---- Corey W. Sheldon Freelance IT Tutor | Security Researcher | Fedora Ambassador, North America sheldon.corey@gmail.com | csheldon@ameridea.net | corey84@fedoraproject.org ph: (11)+1.310.909.7672 Skype: cwwsheldon My other contact info: https://gist.github.com/linux-modder/ac5dc6fa211315c633c9
This document, including any attachments, is intended for the person(s) or company(ies) named here within and contains info deemed confidential / legally privileged, and may occasionally include Intellectual Property / Embargoed Content. Unauthorized disclosure, copying or use of this information may lead to legal charges. If you are not the intended recipient, please disregard and destroy this message and notify the sender (only if you know the intended recipient), and a return email indicating a improper recipient IS requested so that I may remove you from any lists, conversations such error may have created / allowed. Use of OpenGPG keys are highly encouraged.
infrastructure mailing list infrastructure@lists.fedoraproject.org
http://lists.fedoraproject.org/admin/lists/infrastructure@lists.fedoraprojec...
On Mon, 14 Mar 2016 13:59:38 -0400 Corey Sheldon sheldon.corey@gmail.com wrote:
Kevin,
interestingly enough a GSoC prospect was talking in --summer-coding earlier today about a similar idea, maybe we could open s/he scope a bit if accepted and set them loose
shiv: The feature that i have in my mind is like a chat box on the corner where they can get instant help, a forum page, videos, better documentation
Well, the thing I think we need to be very careful with on GSoC projects is that they should be very very very very well defined as to exactly what we want and should be part of a bigger whole that we are going to keep maintaining after the student has moved on.
If the GSoC project is too vuage, we aren't going to get something we can really use, and if it's too big we are going to overwhelm the student and end up with nothing we can use.
So, might be possible for this, but IMHO it needs to be a very well defined part of the entire hubs project or the like.
kevin
Just a followup here.
Based on: https://fedorahosted.org/fedora-infrastructure/ticket/5183
I have changed the feedback link on ask / ask.stg so that instead of an internal form that goes to sysadmin-ask-members, it instead points back to ask and fills in the 'meta' tag.
This should allow more visibility of the feedback.
kevin
On Mon, Mar 28, 2016 at 01:11:22PM -0600, Kevin Fenzi wrote:
I have changed the feedback link on ask / ask.stg so that instead of an internal form that goes to sysadmin-ask-members, it instead points back to ask and fills in the 'meta' tag. This should allow more visibility of the feedback.
Thanks Kevin — great solution.
infrastructure@lists.fedoraproject.org
-
Alick Zhao -
Corey Sheldon -
Kevin Fenzi -
Matthew Miller