John Poelstra wrote:
Since we didn't have the CONFIRMED state at the time we hoped that the NEW --> ASSIGNED transition might be a similar indication.
NEW => ASSIGNED works, but only if you have ASSIGNED => ACCEPTED.
Either way, it is an extra status/flag/keyword/whatnot, and whatever may turn out to work the best for all people (in a situation /from/ the current one), arguments for and against every *possible* solution should be gathered and recorded because even corporate workflows, not any different from software, may benefit from Free and Open Source Software.
-Jeroen