Generally we've been dropping the ball on hosted requests, some sitting outstanding for several days before someone even responds.
So what is a solution?
I think we could automate the process even more then we do already, I'm open to suggestions.
-Mike
Mike McGrath wrote:
Generally we've been dropping the ball on hosted requests, some sitting outstanding for several days before someone even responds.
So what is a solution?
I think we could automate the process even more then we do already, I'm open to suggestions.
-Mike _______________________________________________ infrastructure mailing list infrastructure@lists.fedoraproject.org https://admin.fedoraproject.org/mailman/listinfo/infrastructure
hmm.. How about have it like this. Request Submitted -> System Checks What users activity is -> Assigns job to user with least activity -> E-Mail is sent to the list
I think this will be an efficient way to Complete tasks much quicker.
Regards, Keiran Smith (Affix)
Currently there's no way to assign tickets as much as each one going to the list and cherry-pick the requests we believe we can attend. I'd really like to have some automated way to do this as well, but I don't think trac has such facilities, now, I am not a trac expert, but I'll start looking into solutions.
On Fri, 2010-01-22 at 00:15 +0000, Keiran Smith wrote:
Mike McGrath wrote:
Generally we've been dropping the ball on hosted requests, some sitting outstanding for several days before someone even responds.
So what is a solution?
I think we could automate the process even more then we do already, I'm open to suggestions.
-Mike _______________________________________________ infrastructure mailing list infrastructure@lists.fedoraproject.org https://admin.fedoraproject.org/mailman/listinfo/infrastructure
hmm.. How about have it like this. Request Submitted -> System Checks What users activity is -> Assigns job to user with least activity -> E-Mail is sent to the list
I think this will be an efficient way to Complete tasks much quicker.
Regards, Keiran Smith (Affix) _______________________________________________ infrastructure mailing list infrastructure@lists.fedoraproject.org https://admin.fedoraproject.org/mailman/listinfo/infrastructure
On Fri, 22 Jan 2010, Keiran Smith wrote:
Mike McGrath wrote:
Generally we've been dropping the ball on hosted requests, some sitting outstanding for several days before someone even responds.
So what is a solution?
I think we could automate the process even more then we do already, I'm open to suggestions.
-Mike _______________________________________________ infrastructure mailing list infrastructure@lists.fedoraproject.org https://admin.fedoraproject.org/mailman/listinfo/infrastructure
hmm.. How about have it like this. Request Submitted -> System Checks What users activity is -> Assigns job to user with least activity -> E-Mail is sent to the list
How do you measure 'activity'. Some tickets require far more work then another. And what happens when a ticket gets assigned to someone who is busy or away? I'd hate to think we're causing additional work for them, or sending tickets to a black hole.
-Mike
I think this will be an efficient way to Complete tasks much quicker.
Mike McGrath wrote:
Generally we've been dropping the ball on hosted requests, some sitting outstanding for several days before someone even responds.
So what is a solution?
I think we could automate the process even more then we do already, I'm open to suggestions.
I never seem to have as much time as I'd like for things. I did do some work on a gitsetup script in python that can do a bit more of the setup than the current shell script can. I need to integrate that with the mailman list setup script (and push my changes to allow that script to be run non-interactively). That might help a little, by making the process many less steps than the host repo SOP is now, for git at least.
Ideally, the whole process should be scripted so that all we need is for folks to check the ticket, verify all the needed info is present, then run a setup script. Bonus points if we write the setup scripts in a way that lets us re-use them to make this a web based process in some future with flying pigs.
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