irc-support-sig October 2011

irc-support-sig@lists.fedoraproject.org

4 participants
7 discussions

[irc-support-sig] #79: Abusive behavior by operator
by fedora-badges 08 Nov '11

08 Nov '11

#79: Abusive behavior by operator ---------------------+------------------------------------------------------ Reporter: jjzh | Owner: Type: feedback | Status: new Priority: major | Milestone: Fedora 15 Version: | Severity: Neutral Keywords: | ---------------------+------------------------------------------------------ This feedback is: {{{ [ ] Positive [ ] Negative [x] Neutral }}} My IRC nick is: czx Please briefly describe the interaction that caused you to file this ticket: An operator was trolling me and threatening me when I asked him to stop. Please note other IRC nicks that are involved in this interaction: Southern_Gentlem Please describe what action or positive change could be adopted based on this feedback: Inform moderators that trolling is not acceptable, and that support channel is not their private shop. Any additional notes or logs: That one of his trolling remarks: <Southern_Gentlem> that will cause your problem of long boot right there because it is trying to debug everything as it boots -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/79> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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Minutes/Summary from today's irc-support-sig meeting (2011-10-27)
by Kevin Fenzi 27 Oct '11

27 Oct '11

============================================= #fedora-meeting: IRC Support SIG (2011-10-27) ============================================= Meeting started by nirik at 17:00:35 UTC. The full logs are available at http://meetbot.fedoraproject.org/fedora-meeting/2011-10-27/irc-support-sig.… . Meeting summary --------------- * init process (nirik, 17:00:36) * init process (nirik, 17:00:42) * Week in review (nirik, 17:03:01) * Tickets (nirik, 17:06:07) * LINK: https://fedorahosted.org/irc-support-sig/report/1 (nirik, 17:06:08) * Open Floor (nirik, 17:22:20) Meeting ended at 17:32:49 UTC. Action Items ------------ Action Items, by person ----------------------- * **UNASSIGNED** * (none) People Present (lines said) --------------------------- * nirik (38) * dcr226 (20) * Southern_Gentlem (17) * DiscordianUK (12) * zodbot (5) -- 17:00:35 <nirik> #startmeeting IRC Support SIG (2011-10-27) 17:00:35 <zodbot> Meeting started Thu Oct 27 17:00:35 2011 UTC. The chair is nirik. Information about MeetBot at http://wiki.debian.org/MeetBot. 17:00:35 <zodbot> Useful Commands: #action #agreed #halp #info #idea #link #topic. 17:00:36 <nirik> #meetingname irc-support-sig 17:00:36 <nirik> #topic init process 17:00:36 <zodbot> The meeting name has been set to 'irc-support-sig' 17:00:42 <nirik> #topic init process 17:01:30 * Southern_Gentlem 17:01:44 * DiscordianUK is present 17:02:57 <nirik> ok, lets go ahead and dive in. Should be a pretty short meeting today I would think... 17:03:01 <nirik> #topic Week in review 17:03:10 <nirik> Stats are down for now pending a server move. 17:03:20 <nirik> anyone have anything they would like to shout out from this last week? 17:03:30 <nirik> any trends or things we should know about? 17:03:37 <DiscordianUK> it's been fairly quiet 17:04:10 <DiscordianUK> lots of people asking about f16 issues 17:04:55 <nirik> yeah, a fair number of new folks it seems like. 17:05:57 <nirik> ok, moving on to tickets then. 17:06:07 <nirik> #topic Tickets 17:06:08 <nirik> https://fedorahosted.org/irc-support-sig/report/1 17:06:25 <nirik> .title https://fedorahosted.org/irc-support-sig/ticket/77 17:06:26 <zodbot> nirik: #77 (KUDOS to some guys at #fedora) - irc-support-sig - Trac 17:06:39 <nirik> kudos to DiscordianUK, dcr226, fenrus02 17:07:09 <DiscordianUK> I didn't say much 17:07:26 * dcr226 never says much 17:07:28 <dcr226> ;-) 17:08:02 <nirik> so thanks. ;) 17:08:12 <nirik> anyone want to close the ticket with our thanks? 17:08:39 <dcr226> I can 17:10:07 <nirik> thanks. 17:10:21 <nirik> there was another ticket that has since been closed. 17:10:29 <nirik> So, should we discuss it? or just move on? 17:10:35 <Southern_Gentlem> move on 17:10:44 <DiscordianUK> +1 17:10:46 <dcr226> -1 17:11:04 <Southern_Gentlem> dcr226, so you want to discuss this one 17:11:15 <dcr226> the ticket system was implemented to discuss feedback, if we become selective over the feedback we discuss, then thats bad fu imho 17:11:18 <DiscordianUK> no 79? 17:11:32 <dcr226> Southern_Gentlem, even if its "ok, cool" -> close...we should discuss it imho 17:11:40 <Southern_Gentlem> ok 17:12:14 <dcr226> I don't much care for either ticket tbh...but I don't think we should ever brush them to one side 17:12:17 * dcr226 eof :-) 17:12:27 <nirik> .title https://fedorahosted.org/irc-support-sig/ticket/79 17:12:27 <zodbot> nirik: #79 (Abusive behavior by operator) - irc-support-sig - Trac 17:12:44 <DiscordianUK> i saw no abuse 17:13:20 <dcr226> nor did I, the log shows nothing. I disagree with the comments made in the ticket whole-heartedly... close imo 17:13:33 <DiscordianUK> The OP was given sound advice 17:14:12 * nirik stands by his comments. 17:14:24 <Southern_Gentlem> 78 and 79 is the same complaintant 17:14:31 <DiscordianUK> indeed 17:14:38 <dcr226> nirik, totally 17:14:54 <dcr226> nirik, ftr, I was disagreeing with the OP ;-) 17:15:30 <nirik> I think the submittor has a poor approach and we should try and get them to do something more constructive. 17:15:35 <Southern_Gentlem> 79 i had not realized that it was the same person as 78 or i would have ban him 17:15:52 <nirik> at the same time, we should try and do that, and not just keep them downward spiraling. 17:16:16 <Southern_Gentlem> nirik, sorry i see this person as an attention whore 17:16:36 <Southern_Gentlem> he does things to try to stir up crap from the get go 17:16:40 <DiscordianUK> I think he was a troll 17:17:17 <nirik> They have issues with their approach for sure, but do try and redirect him into something productive if possible. If not, oh well, but don't assume before he actually does something ban worthy, IMHO. 17:17:31 * nirik doesn't think so, troll is overused. 17:18:03 <nirik> I think he has a lang barrier and an attitude/approach issue. ;( 17:18:09 <dcr226> lets face it, he's not the worst we've ever seen. He's also not likely to be the last :-) 17:18:22 <nirik> sure. 17:19:02 * dcr226 thinks close - "no evidence, but thanks for the feedback" 17:19:10 <dcr226> or words to that effect 17:19:14 <DiscordianUK> +1 17:19:57 <Southern_Gentlem> on 78 and 79 17:20:07 <dcr226> yeah, I think they're about the same thing 17:20:11 <nirik> sure, except they are already closed, but ok. 17:20:31 <dcr226> I'm not sure we should be closing them before meeting in honesty, but I'm not loosing sleep over it 17:21:09 <nirik> yeah, agreed. 17:21:39 <nirik> anything more on tickets? 17:21:53 <DiscordianUK> i'm done 17:22:20 <nirik> #topic Open Floor 17:22:22 <Southern_Gentlem> reopened posted and reclosed 17:22:27 <nirik> anyone have anything for open floor? 17:23:11 * dcr226 slides across the open floor into the chair stack at the back 17:23:17 <Southern_Gentlem> other than start talking up FUDCON and people start posting their Barcamp Ideas nopw 17:23:29 <dcr226> barcamp? whats barcamp? 17:23:38 <dcr226> sounds like there is beer involved 17:23:48 <Southern_Gentlem> Fudcons work on the Barcamp method 17:24:13 <Southern_Gentlem> everyone gets up and does a 30-60 sec pitch about what they want to talk about 17:24:25 <dcr226> oh, i see..cool 17:24:30 <Southern_Gentlem> that is on a piece of paper that goes on the wall 17:24:44 <Southern_Gentlem> when everyone is done pitching everyone votes 17:24:56 <Southern_Gentlem> and that creates the schedule 17:27:22 <nirik> sure, do mention fudcons to folks. 17:28:18 <Southern_Gentlem> nirik, i was hinting more at you and the infrastructure team and the devel folks as well 17:28:53 <nirik> for what? barcamp sessions? sure... 17:30:44 * nirik will close out the meeting in a few here if nothing else. 17:32:47 <nirik> Thanks for coming everyone! 17:32:49 <nirik> #endmeeting

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[irc-support-sig] #78: Operator fenrus02 inappropriate behaviour
by fedora-badges 27 Oct '11

27 Oct '11

#78: Operator fenrus02 inappropriate behaviour ---------------------+------------------------------------------------------ Reporter: jjzh | Owner: Type: feedback | Status: new Priority: major | Milestone: Fedora 15 Version: | Severity: Neutral Keywords: | ---------------------+------------------------------------------------------ This feedback is: {{{ [ ] Positive [x] Negative [ ] Neutral }}} My IRC nick is: czx Please briefly describe the interaction that caused you to file this ticket: The channel user 'fenrus02' was trolling me for nearly an hour. Apparently he and his cronies find a delight in laughing on me a foreigner and my level of English. More over that operator user and his cronies was purposedly taking my time by playing obscure word games and asking unrelated questions with intent to create hassle for me and hinder me from resolving my support question. Without an actual intent of providing related help or admitting he cannot or don't want to give actual answers. Please note other IRC nicks that are involved in this interaction: fenrus02 Please describe what action or positive change could be adopted based on this feedback: I think users and especially moderators must be informed about unacceptance of wasting Fedora users' time, that their USA heritage don;t give them a right to ridicule or confuse users of other nationality and language proficiency, and unacceptance of trolling users in support channel abusing their moderator status. Any additional notes or logs: see transcript of #fedora channel on 2011-10-17 about 1:30 GMT Thanks for your feedback! -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/78> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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[irc-support-sig] #77: KUDOS to some guys at #fedora
by fedora-badges 27 Oct '11

27 Oct '11

#77: KUDOS to some guys at #fedora ---------------------+------------------------------------------------------ Reporter: twohot | Owner: Type: feedback | Status: new Priority: major | Milestone: Fedora 15 Version: | Severity: Positive Keywords: | ---------------------+------------------------------------------------------ Please fill in this template fully and provide all requested information. Incomplete tickets may be dropped. This feedback is: {{{ [x] Positive [ ] Negative [ ] Neutral }}} My IRC nick is: t2hot Please briefly describe the interaction that caused you to file this ticket: I was looking for Assistance on setting up a PXE boot server to install fedora on a small network Please note other IRC nicks that are involved in this interaction: dcr226, fenrus02 and DiscordianUK Please describe what action or positive change could be adopted based on this feedback: More of its kind -- these guys pointed to the right places Any additional notes or logs: Keep up the good work Thanks for your feedback! -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/77> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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Minutes/Summary from today's irc support sig meeting (2011-10-13)
by Kevin Fenzi 13 Oct '11

13 Oct '11

============================================= #fedora-meeting: IRC Support SIG (2011-10-13) ============================================= Meeting started by nirik at 17:00:01 UTC. The full logs are available at http://meetbot.fedoraproject.org/fedora-meeting/2011-10-13/irc-support-sig.… Meeting summary --------------- * init process (nirik, 17:00:02) * Week in review (nirik, 17:02:12) * LINK: http://fedora.theglaserfamily.org/ircstats/fedora-weekly.html (nirik, 17:02:13) * Tickets (nirik, 17:10:40) * LINK: https://fedorahosted.org/irc-support-sig/report/1 (nirik, 17:10:40) * LINK: https://fedorahosted.org/irc-support-sig/ticket/75 (nirik, 17:11:10) * Open Floor (nirik, 17:16:03) Meeting ended at 17:24:37 UTC. Action Items ------------ Action Items, by person ----------------------- * **UNASSIGNED** * (none) People Present (lines said) --------------------------- * nirik (46) * EvilBob (29) * FranciscoD (22) * dcr226 (18) * fenrus02 (17) * Southern_Gentlem (15) * Sonar_Gal (6) * zodbot (4) * storrgie (3) * jsmith (2) * Khaytsus (1) * N3LRX (1) -- 17:00:01 <nirik> #startmeeting IRC Support SIG (2011-10-13) 17:00:01 <zodbot> Meeting started Thu Oct 13 17:00:01 2011 UTC. The chair is nirik. Information about MeetBot at http://wiki.debian.org/MeetBot. 17:00:01 <zodbot> Useful Commands: #action #agreed #halp #info #idea #link #topic. 17:00:02 <nirik> #meetingname irc-support-sig 17:00:02 <nirik> #topic init process 17:00:02 <zodbot> The meeting name has been set to 'irc-support-sig' 17:00:26 <EvilBob> Bacon 17:00:26 * Sonar_Gal puts the platter of bacon out 17:00:29 * N3LRX checks in 17:02:05 <nirik> ok, I guess lets go ahead and get started. 17:02:12 <nirik> #topic Week in review 17:02:13 <nirik> http://fedora.theglaserfamily.org/ircstats/fedora-weekly.html 17:02:26 <nirik> anyone want to shout out anything from this week/ 17:02:41 <nirik> seems like a lot of folks on f16beta... and a fair bit of new folks. 17:03:19 <EvilBob> A weird number of bizarre F12 users recently 17:03:42 <fenrus02> f16 users should really do "yum update" as soon as possible. make sure they are on $current before reporting issues. 17:03:57 * nirik nods. 17:04:01 <fenrus02> there have been a selection that installed alpha thinking it was "close enough" 17:04:23 <FranciscoD> speaks +vely of stability ;) 17:04:27 <nirik> yeah, that was ages ago... as was beta actually. 17:05:07 <fenrus02> FranciscoD, alpha->beta upgraders have known issues with grub. that's one primary reason it's important to ensure they have updated. 17:05:31 <nirik> there's been some glibc instablity recently too. 17:05:41 <fenrus02> nirik, thought that was pulled/corrected 17:05:46 <storrgie> fenrus02, for my reference, grub 2 is racked/stacked in the beta right? I've not installed the alpha because I thought grub 2 integration wasnt completed at the time. 17:05:56 <nirik> it has been, but they should update to the fixed one. ;) 17:05:56 <FranciscoD> fenrus02: I didnt know that. I only upgrade at beta release 17:06:00 <EvilBob> Hold on here 17:06:16 <fenrus02> storrgie, alpha does have grub2, but upgrading from alpha->beta is problematic. 17:06:19 <EvilBob> Lets not get in to a whole beta problem solving session 17:06:25 <nirik> storrgie: yes, grub2 will be used for most f16 installs. ;) 17:06:28 <nirik> EvilBob: +1 17:06:32 <EvilBob> It's beyond the scope of this meeting 17:06:41 <storrgie> nirik, EvilBob agreed, apologies. 17:06:48 <storrgie> first time I've seen a meeting like this going on 17:06:55 <nirik> so summary from above: try and help f16 folks as best you can. Make sure they have updated. ;) 17:07:02 <nirik> storrgie: no worries. 17:07:09 <fenrus02> just wanted to note it because beta is no semi-supported in #fedora, but only if they have updated. 17:07:15 <dcr226> storrgie, stick around for the initiation later, some call it "hazing" but what do they know ;-) 17:07:20 <EvilBob> Try to help EOL users get to a supported version if they like it or not 17:07:27 <nirik> anyone have any other trends or issues to be aware of from last week? 17:07:29 <fenrus02> any complex problems specific to f16, send to #fedora-qa 17:07:49 <Southern_Gentlem> +1 17:07:52 <nirik> EvilBob: is #fedora-eol dead? should we stop sending folks there? 17:08:01 <dcr226> been dead for ages hasn't it? 17:08:10 <EvilBob> EOL users get no support in #fedora, those that do support them should be banned... 17:08:18 <fenrus02> nirik, occasionally has 1 non-bot user in it 17:08:27 <EvilBob> Oh wait, this isn't my perfect world request? 17:08:43 * nirik has no idea, doesn't wish to support EOL releases, so is never there. 17:08:51 <dcr226> jsmith, on that subject, someone mentioned your name with reference to a support extension on F14...is that just rumor? 17:09:06 <fenrus02> fc6 -> el5, f12 -> el6. Not much of an "eol" market really. 17:09:12 <EvilBob> dcr226: Beyond the score of this meeting? 17:09:16 <dcr226> not really 17:09:34 <dcr226> although probably for open floor I guess 17:09:40 <nirik> dcr226: I've not heard anything around that... 17:09:44 <jsmith> dcr226: Several people have approached me about it -- but talk doesn't cook rice 17:09:55 <nirik> people ask for that all the time, but no one does the work 17:10:06 <dcr226> makes sense, that clears it up 17:10:09 <Southern_Gentlem> it has been proposed at fudcons and will again 17:10:15 <fenrus02> will f16 include a new ec2 image? 17:10:25 <nirik> fenrus02: hopefully yes. 17:10:28 <fenrus02> cool 17:10:29 <EvilBob> Last one that did the work was many moons ago 17:10:33 <nirik> anyhow, shall we move on to tickets? 17:10:33 <EvilBob> Move on 17:10:40 <nirik> #topic Tickets 17:10:40 <nirik> https://fedorahosted.org/irc-support-sig/report/1 17:10:41 <dcr226> +1 move on, query answered 17:10:45 <nirik> we have 2 tickets: 17:10:56 <nirik> #75 Exemplary assistance by "Anvil" 17:11:03 <nirik> many kudos to anvil. 17:11:04 <EvilBob> Heh 17:11:05 <dcr226> anvil++ 17:11:09 <Southern_Gentlem> +1000 anvil 17:11:10 <nirik> https://fedorahosted.org/irc-support-sig/ticket/75 17:11:15 <fenrus02> kudos anvil 17:11:40 <nirik> .title https://fedorahosted.org/irc-support-sig/ticket/76 17:11:41 <zodbot> nirik: #76 (users being chastised for helping other users) - irc-support-sig - Trac 17:11:50 <nirik> and we have a negative ticket 17:12:06 <Southern_Gentlem> with a partial log 17:12:33 <nirik> it sounds like a 3rd party projecting on an interaction they weren't really involved in. 17:12:42 <Southern_Gentlem> exactly 17:12:53 <dcr226> yep, Southern_Gentlem did nothing wrong here....just asked the guy how he was approaching the problem 17:12:57 <Southern_Gentlem> 3rd party wanted to have a measureing contest 17:13:08 <EvilBob> Again, it's a third party complaining about something that they think they perceived might have hurt someone's feelings. 17:13:12 <Southern_Gentlem> and i wouldnt fall for it 17:13:14 * dcr226 votes, close the ticket "thanks for the feedback" 17:13:50 * nirik nods. 17:13:53 <Southern_Gentlem> as you see in the log i point the 3rd person to the channel FAQ and to the Feedback 17:14:01 <EvilBob> I vote we close the ticket and ban the bleeding heart from the channel 17:14:24 <Southern_Gentlem> EvilBob, i think he will earn that in time on his own 17:14:27 <EvilBob> I mean, thank them for their input 17:14:32 <dcr226> EvilBob, ;-) 17:14:48 <Sonar_Gal> lol 17:15:04 <Khaytsus> Timestamps would help here, but beyond suggesting yum grouplist first... Don't see the problem. 17:15:33 <nirik> ok, anything more on tickets? 17:15:35 <EvilBob> Sorry everyone, I am just in a mood to joke around. 17:15:41 <dcr226> I don't think this ticket warrants any more of our time 17:15:49 <EvilBob> dcr226: +1 17:15:55 <Southern_Gentlem> thanks all 17:16:03 <nirik> #topic Open Floor 17:16:10 <nirik> so, anyone have anything for open floor? 17:16:17 <Sonar_Gal> At one time I had keys set to send people to how-to's but people have either gotten to lazy or don't want to learn 17:16:23 <Sonar_Gal> Nope 17:16:52 <FranciscoD> anyone from our support sig going to fudcon india? 17:16:56 <nirik> yeah, the xchat shortcuts are always nice. 17:16:57 * jsmith is 17:17:08 <FranciscoD> I'd like a session on "where to go when something breaks" 17:17:25 <FranciscoD> irc is kinda the most active 17:17:33 <EvilBob> FranciscoD: "Home with a box of tissues" is always the answer 17:17:47 <FranciscoD> lol, right 17:17:49 <nirik> oh, a random note: we are looking for more updates testers and proventesters. If you or anyone you see in channel sounds good for that, do point them at testing resources. 17:17:49 <Southern_Gentlem> FranciscoD, depends on their language as well 17:17:50 <EvilBob> ;) 17:18:18 <FranciscoD> nirik: if you can tell me what to say, I'll get someone to take a session 17:18:18 <EvilBob> Praise users who bother to file a good bug on something 17:18:21 <FranciscoD> ;) 17:18:25 <fenrus02> nirik, sadly, yet-another-meeting that i have not been able to make :/ 17:18:33 <FranciscoD> since I'm not much into testing 17:18:33 <EvilBob> make an example out of them in the channel 17:18:35 <dcr226> fenrus02, corporate whore 17:18:39 <FranciscoD> rofl 17:18:41 <nirik> EvilBob: +1. Positive feedback is good. 17:18:46 <Sonar_Gal> fenrus02, It's not closed yet 17:19:02 <fenrus02> dcr226, sorry, cant mail you the keg. you'll have to come pick it up 17:19:05 <FranciscoD> Southern_Gentlem: yes, language, but as a central hub, I can point #fedora 17:19:09 <EvilBob> "Hey Frankie, thanks a lot for working on that bug" 17:19:12 <FranciscoD> so they know where to get started 17:19:13 <nirik> FranciscoD: can try. I am thinking of doing a classroom on it... could base a talk or info on that. 17:19:21 <dcr226> fenrus02, Heh, only if I get a racing armadillo...and a gun 17:19:25 <FranciscoD> nirik: sure thing, please let me know 17:19:34 <FranciscoD> I'll submit a prescheduled talk 17:19:44 <FranciscoD> or I'll pitch for an on the spot one 17:19:53 <fenrus02> dcr226, customs into the state nearly mandates you own a firearm. you'll be issued one, and have to pay for it 17:20:07 <FranciscoD> jsmith: would you like to do the session? 17:20:29 <fenrus02> FranciscoD, #fedora-india might be a good choice. 17:20:31 <EvilBob> different meeting? 17:20:42 <FranciscoD> fenrus02: I'll point them there too 17:20:48 <dcr226> EvilBob, +1 17:20:55 * nirik will go ahead and close out in a minute or two if there's nothing else for this open floor. ;) 17:20:57 <Southern_Gentlem> and on that Subidies for Fudcon blacksburg are now open 17:21:17 * dcr226 skids along the open floor, and crashes into the unused chairs 17:21:32 <nirik> oh, who wants to close tickets? 17:21:32 <EvilBob> Who exactly is reviewing the funding requests? 17:22:14 <FranciscoD> EvilBob: event owner + jsmith iirc 17:22:37 <dcr226> nirik, I think they are handled by either Sonar_Gal or EvilBob 17:22:39 <Southern_Gentlem> the committee 17:22:40 <EvilBob> FranciscoD: http://fedoraproject.org/wiki/Sponsoring_event_attendees#Who_decides_sponso… does not show either of those as options 17:23:01 <Sonar_Gal> nirik, yeah EvilBob or I will close them 17:23:02 <EvilBob> Not specifically 17:23:12 <EvilBob> "the committee" means nothing 17:23:26 <Southern_Gentlem> EvilBob, oh well dont apply then 17:23:36 <FranciscoD> The Fedora Project Leader may be a participant in this process. 17:23:36 <nirik> Sonar_Gal: thank you. 17:23:45 <EvilBob> Gee, sorry for asking 17:23:54 * nirik thinks this is also off topic for this meeting. Continue over in #fedora-board ? 17:23:59 <FranciscoD> he event owner is sometimes responsible for these decisions, and receives a set budget from which to offer subsidies under the process described below 17:24:03 <FranciscoD> it says 17:24:12 <FranciscoD> EvilBob: clean thy glasses 17:24:14 <EvilBob> Maybe in #fedora-DILLIGAF 17:24:29 <dcr226> oooh....new channel to register 17:24:30 <nirik> thanks for coming everyone! 17:24:33 <Southern_Gentlem> beyond this meeting 17:24:34 <fenrus02> and on that note, i think we're done with this meeting 17:24:37 <nirik> #endmeeting

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[irc-support-sig] #75: Exemplary assistance by "Anvil"
by fedora-badges 13 Oct '11

13 Oct '11

#75: Exemplary assistance by "Anvil" ------------------------------------------------+--------------------------- Reporter: ikhider | Owner: Type: feedback | Status: new Priority: major | Milestone: Fedora 14 Version: 2.0 | Severity: Positive Keywords: Anvil, Intergrity, Knowledge, Skill | ------------------------------------------------+--------------------------- Please fill in this template fully and provide all requested information. Incomplete tickets may be dropped. This feedback is: {{{ [X] Positive [ ] Negative [ ] Neutral }}} My IRC nick is: _djinn aka khider aka ikhider_____ Please briefly describe the interaction that caused you to file this ticket: My laptop running Fedora LXDE spin was damaged. I removed the hard drive and placed it in an enclosure. When I plugged it into my desktop, my /home file did not appear, though my boot files did. I went on the channel to ask for assistance to locate my /home drive to recover a manuscript draft I worked on for 5 years and am close to submission. I had earlier versions on other drives but not the latest. Anvil, with tremendous patience, knowledge, and skill, helped me recover these valuable files and consequently help me save a lot of work. I am not a sophisticated Linux user, and if it was not for his help, I would not be able to retrieve this data. Please note other IRC nicks that are involved in this interaction: Anvil Please describe what action or positive change could be adopted based on this feedback: Users looking to Linux can be aware that there are users who have strong knowledge, skill and integrity on the Fedora IRC. Consequently, Fedora can acquire more confident users. We should all follow Anvil's example. Any additional notes or logs: I thank the Fedora channel for creating a place for people like Anvil to reside and assisst others. Thanks for your feedback! -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/75> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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[irc-support-sig] #76: users being chastised for helping other users
by fedora-badges 13 Oct '11

13 Oct '11

#76: users being chastised for helping other users ----------------------+----------------------------------------------------- Reporter: rantpaste | Owner: Type: feedback | Status: new Priority: minor | Milestone: Fedora 15 Version: | Severity: Negative Keywords: | ----------------------+----------------------------------------------------- Please fill in this template fully and provide all requested information. Incomplete tickets may be dropped. This feedback is: {{{ [ ] Positive [X] Negative [ ] Neutral }}} My IRC nick is: Rantpaste Please briefly describe the interaction that caused you to file this ticket: Frustratingly, Southern_Gentlem decided to chastise another user for offering help to a third user: {{{ <ljsoftnet> how do i install lxde in fedora 15? <bookwar> ljsoftnet: yum install @lxde-desktop <Southern_Gentlem> ljsoftnet, how have you tried <Southern_Gentlem> bookwar, and that helps him learn how }}} I see nothing wrong with bookwar's help, and this could discourage him from helping in future. Please note other IRC nicks that are involved in this interaction: bookwar, ljsoftnet, Southern_Gentlem Please describe what action or positive change could be adopted based on this feedback: - I understand that different people will help differently, but there is no need to chastise users (especially when their input isn't wrong or unhelpful). - Further, asking 'how you have tried' isn't helping - rather, it's just throwing the question back at someone who may not have the first clue what they are doing. This is support, not 20 questions. Any additional notes or logs: Full transcript: {{{ <ljsoftnet> how do i install lxde in fedora 15? <bookwar> ljsoftnet: yum install @lxde-desktop <Southern_Gentlem> ljsoftnet, how have you tried <Southern_Gentlem> bookwar, and that helps him learn how <Rantpaste> Southern_Gentlem: We're here to help, not to teach ;) <Southern_Gentlem> Rantpaste, wrong this channel practises teach a man to fish <bookwar> Southern_Gentlem: good teaching needs time <Rantpaste> But all you did was ask him how he's tried to fish before - that's not helping or teaching <Rantpaste> Granted, pointing him towards a tutorial or howto would have been better, but I don't know of one :) <Southern_Gentlem> Rantpaste, man yum grouplist groupinstall <Rantpaste> That doesn't tell him how to install LXDE at all :/ I think you're trying to be flippant, so I'm gonna leave this subject be <Southern_Gentlem> @feedback Rantpaste <fedbot> Rantpaste: Hey, we want to make the channel better. How about dropping us a note and let us know how you feel, good or bad. https://fedorahosted.org/irc-support-sig/ }}} Thanks for your feedback! -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/76> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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irc-support-sig October 2011