#140: failed to address a response to a user's question, then attacked the user
---------------------+------------------------
Reporter: sten | Owner:
Type: feedback | Status: new
Priority: trivial | Milestone: Fedora 18
Version: | Severity: Neutral
Keywords: | Blocked By:
Blocking: |
---------------------+------------------------
13:51 < gotestra> Hey
13:51 < gotestra> Uh so, what is the command I should use so that it
outputs the last three lines of a txt or cfg file?
13:52 < fenris02> "man tail"
13:52 < gotestra> Like, if I want the output for a .cfg file, I would use
"cat /etc/fuck/something.cfg"
13:52 < fenris02> gotestra : This is a family channel, please do try to
avoid cursing. Thanks.
13:52 < gotestra> Dammit sorry.
13:52 < gotestra> "cat /etc/banana/monkey.cfg"
13:53 < fenris02> you were answered already, why do you keep asking?
13:53 < gotestra> I was answered?
13:53 < whyrusleeping> 'main tail'
13:54 < gotestra> I did not ask this question.
13:54 < gotestra> I need only the last three lines.
13:54 < whyrusleeping> LOOK AT TAIL
13:54 * fenris02 thwacks gotestra
13:54 < fenris02> gotestra, now you have been answered TWICE. get to it.
13:54 < gotestra> Well, I don't. My friend's sister does. She has an exam
tomorrow, and she can't find the answer anywhere.
13:54 * gotestra gets to it
13:55 < fenris02> gotestra, you clearly have issues with engrish. go to
#fedora-india
13:55 * whyrusleeping lol's
13:55 < gotestra> You don't need to be so racist.
13:55 < gotestra> Or discriminatory.
13:55 < fenris02> gotestra, i have no idea what race you are. just go.
--
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/140>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net
#125: RFE: how to file a trac ticket
-----------------------+------------------------
Reporter: ankursinha | Owner:
Type: meeting | Status: new
Priority: major | Milestone: Fedora 14
Version: | Severity: Neutral
Keywords: | Blocked By:
Blocking: |
-----------------------+------------------------
= phenomenon =
The initial draft on "How to file a trac ticket" is here:
[https://fedoraproject.org/wiki/User:Ankursinha/How_to_file_a_trac_ticket].
Please provide suggestions on how to make this page more helpful to
newcomers.
Thanks,[[BR]]
FranciscoD
--
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/125>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net
#142: absusive user
---------------------+------------------------
Reporter: janos | Owner:
Type: feedback | Status: new
Priority: major | Milestone: Fedora 18
Version: | Severity: Neutral
Keywords: | Blocked By:
Blocking: |
---------------------+------------------------
Please fill in this template fully and provide all requested information.
Incomplete tickets may be dropped.
This feedback is:
{{{
[ ] Positive
[x] Negative
[ ] Neutral
}}}
My IRC nick is: janos_
Please briefly describe the interaction that caused you to file this
ticket:
user abator has been repeatedly making sexist comments, going offtopic,
and resorting to bizarre ad hominem attacks calling people "king|queen of
the channel" when he is asked to change his behavior. He will repeatedly
ask for forgiveness only to continue poor behavior within minutes in an
unmistakable fashion.
Please note other IRC nicks that are involved in this interaction:
Everyone in the channel that is active.
Please describe what action or positive change could be adopted based on
this feedback:
Removal from the channel. His questions are not particularly difficult to
discover answers for and when giving him answers, he uses the content of
the answer as a potential platform for continued trolling.
Any additional notes or logs:
Thanks for your feedback!
--
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/142>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net
#147: Feedback should be much easier to give
-------------------------+------------------------
Reporter: ndroftheline | Owner:
Type: feedback | Status: new
Priority: major | Milestone: Fedora 18
Version: | Severity: Neutral
Keywords: | Blocked By:
Blocking: |
-------------------------+------------------------
Please fill in this template fully and provide all requested information.
Incomplete tickets may be dropped.
This feedback is:
{{{
[ ] Positive
[ ] Negative
[X] Neutral
}}}
My IRC nick is: ndroftheline
Please briefly describe the interaction that caused you to file this
ticket:
n/a
Please note other IRC nicks that are involved in this interaction:
Please describe what action or positive change could be adopted based on
this feedback:
Dear Fedora Project rockstars,
Mainly my thought is that feedback should be easier to provide. I
understand the need to validate users to reduce/eliminate spam. I
understand there are some technical aspects to the current ticketing
system that make it very convenient. But feedback should be easier.
It's a core aspect of human behavior modification: to encourage adoption,
new behaviors must be incentivized. We want people to provide valid
feeback, right? How do we incentivize feedback?
Of course, a user with a good or bad experience may feel the incentive
automatically to tell people about it, and wilfully and purposefully seek
out a way to provide feedback. Unfortunately, I think these people are the
minority, and provide a generally skewed picture anyway - you're only
getting extremely motivated (and thus, biased) people's feedback, and thus
only dealing with the corner cases, and so the feedback is less useful.
In addition to these rare, powerful internally motivated cases, #fedora
has provided additional incentives in the simplest, most efficient way
possible: by asking. The repeating message from fedbot simply asks people
to provide feedback, and this is a great idea. However it is a fairly weak
incentive.
If a user does decide to provide feedback, they are presented with a text-
heavy, boring page - a weak counter-incentive. They are required to create
an FAS account, which while not difficult, is at the very least
inconvenient, especially for a new user who only wants to provide moderate
feedback. This, I would say, is a stronger counter-incentive. The
significance of these counter-incentives to providing feedback must not be
ignored.
If the goal of this feedback system is to get high-quality, regular
feedback that can help guide IRC improvements, we should (continue to)
increase incentives and/or decrease counter-incentives.
Some ideas to do this, and relative effort to accomplish each:
1. Simplify and beautify the feedback landing page with graphics and
charts, especially colorful buttons and a "how to feedback" graphical
flowchart. Easy.
2. Simplify and beautify the feedback form itself - it doesn't need to
look like a bug report to the user if it's just feedback on an IRC convo.
Keywords? Blocked by? Severity? Priority? From a noob perspective, these
things are confusing and do not provide useful information anyway; of
course, if somebody is upset, they'll say "priority: critical!" but this
doesn't give us any really useful information. Create a new, simpler,
easier feedback form, or migrate to a wholly different feedback system,
that uses a simpler, easier form. Think surveymonkey. Medium.
3. Use a channel bot to manage feedback, possibly in a dedicated channel.
This is a registered freenode user, so it's not totally anonymous and it
probably wouldn't be worthwhile to a spammer. It would allow the user to
reference the assocaited users very quickly and easily using IRC's
autocomplete features. It would give us a timestamp of the feedback which
we could later go through to review on an unpublished IRC log the Fedora
channel might have. Difficult, maybe impossible.
4. Create a karma system for #fedora support users. Perhaps make some kind
of position for IRC moderators, superusers, assistants, whatever you want
to call them - poeple who are active in IRC. Create a vote up/vote down
system that rewards them for being helpful and punishes them for being
mean, dismissive, unhelpful, or otherwise egregiously violating the
guidelines. Difficult, maybe impossible, and possibly a stretch.
I do not think a different feedback system is going to radically transform
our community, but it is a step we can take to improve it and learn from
our users, and not just the extremely happy or extremely disgruntled ones.
Ultimately I hope the feedback system can be renamed a "kudos system" as
our community becomes more positive and inclusive. For now, if we're going
to ask for feedback, let's incentivize it by making it pleasing and easy.
Any additional notes or logs:
Thanks for your feedback!
--
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/147>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net
#107: Mass Removal Of Stagnant Voting Members
---------------------+------------------------
Reporter: dcr226 | Owner:
Type: feedback | Status: new
Priority: major | Milestone: Fedora 14
Version: | Severity: Neutral
Keywords: | Blocked By:
Blocking: |
---------------------+------------------------
I was going to do these individually, but it will just turn into spam, and
on the most part this is a no-brainer.
I propose the removal of the following members of the sig, on the basis
they carry a vote currently..but may not be active, or interested in the
sig.
ausil, bit4man, deepsa, ivazquez, jkeating, jsmith, jsteffan, mkearey,
pfrields, wtogami, kanarip
I guess the simple thing is, if you agree with the removal, vote with
"+1", if you disagree with it all "-1", and if you disagree with one (or
more particular user's removal "-1 <username>"
Otherwise this thread could easily turn into 10 threads and get
unnecessarily messy.
--
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/107>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net
#154: Quieted for non-abrasive comment
----------------------+------------------------
Reporter: hoverbear | Owner:
Type: feedback | Status: new
Priority: trivial | Milestone: Fedora 19
Version: | Severity: Negative
Keywords: | Blocked By:
Blocking: |
----------------------+------------------------
Please fill in this template fully and provide all requested information.
Incomplete tickets may be dropped.
This feedback is:
{{{
[ ] Positive
[ x ] Negative
[ ] Neutral
}}}
My IRC nick is:
Hoverbear
Please briefly describe the interaction that caused you to file this
ticket:
I'm providing an entire log of the conversation from when I joined the
channel for context. While I realize my comment may have seemed sarcastic
or not as intended (as a reminder, since this conversation would be
against the rules on #fedora)
{{{
[9:32pm] burble: we are all kinda sterotyping the chinese.
[9:33pm] hoverbear: fenrus02:
http://25.media.tumblr.com/993ea1521573e26ace3c0acf22529faf/tumblr_mqcxxuhj…
<-- I think you can put this gif to good use
[9:34pm] burble: I should be more sensative. my aunt is asian...
[9:36pm] Subfusc: well, we aren't stereotyping the chinese atm
[9:36pm] burble: we were
[9:36pm] burble: but lets talk about something cooler
[9:36pm] Subfusc: We are making some rather pointed comments at their
government style, but it isn't a stereotypical chinese thing
[9:37pm] burble: are tehy still socialist?
[9:37pm] hoverbear: ANyone here read "Coding Freedom"? I'm really enjoying
it.
[9:37pm] Subfusc: burble: communist. Socialist is something else
[9:37pm] Subfusc: hoverbear: nope
[9:38pm] hoverbear: Subfusc: Highly recommended reading, free ebook here:
http://codingfreedom.com/
[9:40pm] burble: NYAN!
[9:40pm] Subfusc: burble: aren't you a cute cat
[9:40pm] burble: covered in poptarts
[9:41pm] Apsu: Socialism and Communism are closely related, though.
Socialism is an economic system, Communism is a political/social system.
Marx proposed that Socialist economics inexorably lead to Communist
societies.
[9:41pm] Apsu: But anyhow
[9:41pm] hellangel joined the chat room.
[9:42pm] Subfusc: Apsu: Large parts of Europe has Socialist govs, but
aren't communist
[9:42pm] Subfusc: but they aren't strictly Socialist, and that is probably
the clue
[9:42pm] burble: russia is socialist now, not communist
[9:42pm] Apsu: Subfusc: Yeah I know. They're moreso Socialism-inspired. At
least according to the Marxists.
[9:43pm] Apsu: Pretty much every country that manages to not be in
terrible, constant debt has adopted Capitalism to some extent.
[9:43pm] Apsu: So you can't really build a Communist political system on
top without the pure Socialist tenants.
[9:43pm] Apsu: Er, tenets. lulz sleep aphasia
[9:44pm] Subfusc: I think that any pure system is not going to work as
good as they should
[9:44pm] burble: who likes george zimmerman???
[9:44pm] Subfusc: who is that?
[9:44pm] Apsu: I'm pretty partial to the philosophy of Laissez-Faire
Capitalism, but it relies on a complex political philosophy that's
difficult to implement ad hoc
[9:45pm] Apsu: burble: Don't know him.
[9:45pm] burble: http://en.wikipedia.org/wiki/Shooting_of_Trayvon_Martin
[9:45pm] EvilBob: OK, I'm putting an end to this now
[9:45pm] burble: it was a racially fueled case in florida, usa
[9:46pm] EvilBob: the three of you can stop, take it elsewhere or I will
remove you
[9:46pm] burble: EvilBob, end to what?
[9:46pm] Apsu: burble: Yes, I'm familiar with the trial he was a part of.
But I don't know him, therefore I can't comment on liking him or not.
[9:46pm] Apsu: EvilBob: ....er, ok?
[9:46pm] burble: oh ok
[9:46pm] hoverbear: EvilBob: This is fedora-social, as a reminder.
[9:46pm] fedbot: hoverbear, You have been quieted in this channel for 15
minutes. Please read the FAQ in the channel topic and consider changing
your approach and/or the behavior that is disrupting the channel. If you
feel this action was in error, please file a ticket at
https://fedorahosted.org/irc-support-sig/
[9:47pm] burble: so are there any java fans?
[9:49pm] EvilBob: Find non-inflammatory topics
[9:49pm] Apsu: Didn't see any inflammation, but alright.
[9:49pm] burble: EvilBob, I will keep that in mind. my appologies
}}}
Please note other IRC nicks that are involved in this interaction:
Evilbob
Please describe what action or positive change could be adopted based on
this feedback:
Unsure.
Any additional notes or logs:
Thanks for your feedback!
--
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/154>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net
Here's what I have for an agenda for tomorrow's (2013-07-25) meeting,
which will be held at 18:00UTC in #fedora-meeting on
irc.freenode.net.
Feel free to reply to this with additional topics, or bring them up in
the "open floor" section of the meeting.
#topic Week in review
#topic ticket #154 Quieted for non-abrasive comment
#topic Open Floor
kevin
#152: It should be possible to file tickets that aren't visible to the public
---------------------+------------------------
Reporter: jonast | Owner:
Type: feedback | Status: new
Priority: major | Milestone: Fedora 18
Version: | Severity: Neutral
Keywords: | Blocked By:
Blocking: |
---------------------+------------------------
Please fill in this template fully and provide all requested information.
Incomplete tickets may be dropped.
This feedback is:
{{{
[ ] Positive
[ ] Negative
[X] Neutral
}}}
My IRC nick is: MrJones
I find it a strong counter-incentive that tickets are public for filing
tickets regarding very specific conversations and behaviour of specific
persons in those conversations.
While personal insults should be avoided in tickets, it is hardly possible
for person-targetted criticism not to be personal. Attached with a log of
a conversation and with the direct pointing finger at a specific person
who is blamed, it will remain here set in stone as public ticket (or are
the tickets removed at some point?).
It seems totally wrong if a person's behaviour was simply slightly
questionable (and if I'm not even sure if others feel the same) and I
might have trouble talking to the subject because they just don't see it,
but I want to bring it up anyway - but certainly not with having a
publicly blaming post on the internet for everyone to see.
So would it be possible to add some way of feedback that allows to bring
in others (=> not directly speaking to the targetted person), while not
making a world-visible public ticket about it? That would be useful!
--
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/152>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net
#153: yum group listname installs
---------------------------+----------------------------
Reporter: danielvanstone | Owner: PackageGroups
Type: feedback | Status: new
Priority: trivial | Milestone: Fedora 19
Version: | Severity: Negative
Keywords: | Blocked By:
Blocking: |
---------------------------+----------------------------
Yum installing group packages does not work as expected.
Lets say if I wanted what is listed as Mate Desktop it does not fully
install what is expected.
This feedback is:
{{{
[ ] Positive
[x] Negative
[x] Neutral
}}}
My IRC nick is: dvanstone
Please briefly describe the interaction that caused you to file this
ticket:
I personally had an issue installing and updating several group installed
packages
I also witnessed others having the same issue (silentusr)
Please describe what action or positive change could be adopted based on
this feedback:
create a simple page that explains which packages should be installed per
group
have a list of working grouplist commands that work (and which group
packages need work)
Any additional notes or logs:
<silentusr> randomuser: so like 'yum group install blah' does "funky"
stuff?
<randomuser> silentusr, yum complains about "no groups file" and empty
groups; sometimes
it installs the expected packages anyway and sometimes not
Thanks for your feedback!
--
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/153>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net
Here's what I have for an agenda for tomorrow's (2013-07-11) meeting,
which will be held at 18:00UTC in #fedora-meeting on
irc.freenode.net.
Feel free to reply to this with additional topics, or bring them up in
the "open floor" section of the meeting.
#topic Week in review
#topic ticket #152 It should be possible to file tickets that aren't visible to the public
#topic Open Floor
kevin