irc-support-sig December 2012

irc-support-sig@lists.fedoraproject.org

3 participants
9 discussions

[irc-support-sig] #125: RFE: how to file a trac ticket
by fedora-badges 23 Aug '13

23 Aug '13

#125: RFE: how to file a trac ticket -----------------------+------------------------ Reporter: ankursinha | Owner: Type: meeting | Status: new Priority: major | Milestone: Fedora 14 Version: | Severity: Neutral Keywords: | Blocked By: Blocking: | -----------------------+------------------------ = phenomenon = The initial draft on "How to file a trac ticket" is here: [https://fedoraproject.org/wiki/User:Ankursinha/How_to_file_a_trac_ticket]. Please provide suggestions on how to make this page more helpful to newcomers. Thanks,[[BR]] FranciscoD -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/125> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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[irc-support-sig] #107: Mass Removal Of Stagnant Voting Members
by fedora-badges 22 Aug '13

22 Aug '13

#107: Mass Removal Of Stagnant Voting Members ---------------------+------------------------ Reporter: dcr226 | Owner: Type: feedback | Status: new Priority: major | Milestone: Fedora 14 Version: | Severity: Neutral Keywords: | Blocked By: Blocking: | ---------------------+------------------------ I was going to do these individually, but it will just turn into spam, and on the most part this is a no-brainer. I propose the removal of the following members of the sig, on the basis they carry a vote currently..but may not be active, or interested in the sig. ausil, bit4man, deepsa, ivazquez, jkeating, jsmith, jsteffan, mkearey, pfrields, wtogami, kanarip I guess the simple thing is, if you agree with the removal, vote with "+1", if you disagree with it all "-1", and if you disagree with one (or more particular user's removal "-1 <username>" Otherwise this thread could easily turn into 10 threads and get unnecessarily messy. -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/107> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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[irc-support-sig] #134: Users were extremely helpful
by fedora-badges 20 Dec '12

20 Dec '12

#134: Users were extremely helpful ----------------------+------------------------ Reporter: cmrodican | Owner: Type: feedback | Status: new Priority: minor | Milestone: Fedora 17 Version: | Severity: Neutral Keywords: | Blocked By: Blocking: | ----------------------+------------------------ Please fill in this template fully and provide all requested information. Incomplete tickets may be dropped. This feedback is: {{{ [X] Positive [ ] Negative [ ] Neutral }}} My IRC nick is: chaotix Please briefly describe the interaction that caused you to file this ticket: I asked for help with an issue on 12/15/2012 at 13:26, and received help promptly and courteously. Please note other IRC nicks that are involved in this interaction: twohot zendeavor nirik Please describe what action or positive change could be adopted based on this feedback: n/a Any additional notes or logs: Thanks for your feedback! -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/134> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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Plan for tomorrow's irc support sig meeting (2012-12-20)
by Kevin Fenzi 20 Dec '12

20 Dec '12

Here's what I have for an agenda for tomorrow's (2012-12-20) meeting, which will be held at 17:00UTC/12:00 Eastern in #fedora-meeting on irc.freenode.net. Feel free to reply to this with additional topics, or bring them up in the "open floor" section of the meeting. #topic Week in review http://fedora.theglaserfamily.org/ircstats/fedora-weekly.html #topic ticket #134 Users were extremely helpful https://fedorahosted.org/irc-support-sig/ticket/134 #topic Open Floor kevin

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[irc-support-sig] #131: Uncalled-for behaviour on #fedora
by fedora-badges 19 Dec '12

19 Dec '12

#131: Uncalled-for behaviour on #fedora ---------------------+------------------------ Reporter: jamesnz | Owner: Type: feedback | Status: new Priority: minor | Milestone: Fedora 17 Version: | Severity: Negative Keywords: | Blocked By: Blocking: | ---------------------+------------------------ Please fill in this template fully and provide all requested information. Incomplete tickets may be dropped. This feedback is: {{{ [ ] Positive [*] Negative [ ] Neutral }}} My IRC nick is: JamesNZ Please briefly describe the interaction that caused you to file this ticket: The fedbot asked me to :D Also, I've noticed that the user BobJensen is rather abrupt at times. Often to the point of rudeness. Please note other IRC nicks that are involved in this interaction: BobJensen, PetiteMoufette Please describe what action or positive change could be adopted based on this feedback: He could be asked to be a bit more dipomatic when in a discussion. Any additional notes or logs: Below is a direct copy/paste of some interactions on 29/11/12: {{{ <PetiteMoufette> hey guys what software can I use to write an ISO to disk? <BobJensen> PetiteMoufette: man yum <JamesNZ> PetiteMoufette: Brasero, K3B etc. There are lots ;) <BobJensen> PetiteMoufette: research how to conduct a SEARCH <PetiteMoufette> BobJensen, how about you don't rtfm people that's why people choose Ubuntu or Fedora because the support is better. <PetiteMoufette> JamesNZ, thank you <BobJensen> PetiteMoufette: There is no reason you can't search through the options <BobJensen> NONE <BobJensen> other than laziness <Khaytsus> PetiteMoufette: https://www.google.com/search?q=write+an+ISO+to+disk+fedora <Khaytsus> Seriously... <PetiteMoufette> http://www.linuxforums.org/forum/newbie/189821-fedora-17 -iso-burning.html <PetiteMoufette> that's what I got <PetiteMoufette> Anyway.. no need to bitch * alvesadrian has quit (Ping timeout: 246 seconds) <BobJensen> Then why did you? <PetiteMoufette> do you get your kicks from being a douche? or does it come off naturally? * PetiteMoufette (~invisible@unaffiliated/afallenhope) has left #fedora ("Leaving") <BobJensen> and the support for Ubnutu is not "better" it is just different * basic6 has quit (Ping timeout: 245 seconds) * Pix has quit (Ping timeout: 260 seconds) <JamesNZ> BobJensen: Seriously dude. It was just a question, you weren't required to answer. <BobJensen> JamesNZ: Neither were you <BobJensen> JamesNZ: and please don't call me dude. <mutk> http://docs.fedoraproject.org/en-US/Fedora/17/html- single/Burning_ISO_images_to_disc/index.html There is also a whole Documentation project guide at docs.fedoraproject.org <BobJensen> I've done nothing to insult you * lenswipe has quit (Quit: Page closed) <JamesNZ> BobJensen: My apologies, but I don't think PetiteMoufette did anything to insult you either. <JamesNZ> No offense meant. <BobJensen> JamesNZ: I suppose in your book, I should have run the yum search myself and listed the 30 or so odd results for them? * cool_code (~coolcode@gateway/tor-sasl/coolcode/x-71588274) has joined #fedora * j_dulaney (~j_dulaney(a)cpe-075-178-032-162.nc.res.rr.com) has joined #fedora * ffranz has quit (Quit: Leaving) * Technicool has quit (Remote host closed the connection) <JamesNZ> No :) I would have listed the ones I knew of off the top of my head (which I did). And then tell them how to find the answer for themselves with yum (which I forgot). * dneary has quit (Ping timeout: 250 seconds) <JamesNZ> Again, no offense. <mutk> JamesNZ, I would have pointed them at the documentation, because that is what it is for.. :) * Robert_Laverick has quit (Ping timeout: 252 seconds) <JamesNZ> mutk: Can't argue with that logic :D I just think that it's best to do so in a more diplomatic way. <JamesNZ> Anyway, lets get off that topic.... <fedbot> Hey, we want to make the channel better. How about dropping us a note and let us know how you feel the channel is doing, good or bad and give feedback about users or issues also. https://fedorahosted.org/irc- support-sig/ (Tickets reviewed weekly) }}} And then a little while later: {{{ <PetiteMoufette> Firstly I wanted to say, sorry. My behaviour wasn't right and I apologize. I was in pure panic mode because for whatever the reason being I thought it was smart to follow a tutorial that was talking saying to get my game working I had to install catalyst drivers / kernel or whatever. Secondly, BobJensen I understand that you may feel that you're more superior than most because of whatever knowledge you have of Linux or Fedora or what n <PetiteMoufette> ot. Please mind the little people though that ask for assistance. I'm not one that requests answers I use IRC when all my Google..ing has failed me. To think you're actually booty-tickled from the incident is one thing but I would still like to apologize for my actions as they were rude. * popehax (~leet(a)190.190.254.147) has joined #fedora * linville has quit (Quit: Leaving) <Initia7_B> pm that please <mutk> PetiteMoufette, Here is a great reference BTW. You missed it - http://docs.fedoraproject.org/en-US/Fedora/17/html- single/Burning_ISO_images_to_disc/index.html There is also a whole Documentation project guide at docs.fedoraproject.org <PetiteMoufette> mutk, yeah I found that when I searched. I didn't know if it applied to what I was trying to do. I simply used dd if=/home/invisibleheero/ubuntu.iso of=/dev/sdb <BobJensen> PetiteMoufette: Firstly, piss off <BobJensen> PetiteMoufette: Secondly, It's not about being superior. <BobJensen> PetiteMoufette: it's about teaching you to help yourself <Initia7_B> PM = private message. <PetiteMoufette> Initia7_B, we know <Initia7_B> :-) <BobJensen> Initia7_B: I've no interest in PMs. PetiteMoufette was an inconsiderate publicly so any apology should be also. * Ard1t (~Ard1t@unaffiliated/ard1t) has joined #fedora * csmart (~chris(a)1.149.199.134) has joined #fedora <theborger> BobJensen: thanks for the links, those are helpfull <BobJensen> PetiteMoufette: Do NOT send me private messages }}} IMHO this is very rude behaviour from BobJensen, admittedly PetiteMoufette probably shouldn't have implied that BobJensen thought he was superior, but even so I think that telling someone to "piss off" is totally uncalled for. -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/131> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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[irc-support-sig] #133: Kudos to BobJensen for helping out in #fedora
by fedora-badges 14 Dec '12

14 Dec '12

#133: Kudos to BobJensen for helping out in #fedora ----------------------+------------------------ Reporter: dosman711 | Owner: BobJensen Type: feedback | Status: new Priority: trivial | Milestone: Fedora 17 Version: | Severity: Positive Keywords: | Blocked By: Blocking: | ----------------------+------------------------ Please fill in this template fully and provide all requested information. Incomplete tickets may be dropped. This feedback is: {{{ [X] Positive [ ] Negative [ ] Neutral }}} My IRC nick is: dosman711 Please briefly describe the interaction that caused you to file this ticket: BobJensen did a remarkable job helping another user fix a package conflict issue, and showed incredible patience while doing so. Please note other IRC nicks that are involved in this interaction: Rayman1 Please describe what action or positive change could be adopted based on this feedback: Any additional notes or logs: I've attached a log for the interaction as I saw it. Thanks for your feedback! -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/133> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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[irc-support-sig] #132: Sick of "you want me to support someone, pay me" attitude in #fedora
by fedora-badges 14 Dec '12

14 Dec '12

#132: Sick of "you want me to support someone, pay me" attitude in #fedora -----------------------+------------------------ Reporter: ankursinha | Owner: Type: feedback | Status: new Priority: major | Milestone: Fedora 18 Version: | Severity: Negative Keywords: | Blocked By: Blocking: | -----------------------+------------------------ This feedback is: {{{ [ ] Positive [X] Negative [ ] Neutral }}} My IRC nick is: FranciscoD === Please briefly describe the interaction that caused you to file this ticket: === Time and time again, I've seen people blow off users and provide the reason "You aren't paying me! I'll help you if I want!" I'd recommend that such people '''not be allowed''' to help at all in #fedora. You cannot '''volunteer''' to help, and then use '''no pay''' as a reason to '''not''' help. '''Volunteering implies that you're doing it for free, without pay.''' I understand that it is '''community support''', and we do get people who do '''ridiculous''' things to their systems. However, it is common decency to either help a user that you started assisting till their issue is solved (irrespective of how much they may irritate you), or at least until someone else takes over their case. To start helping someone and then leave them with "best of luck to you" is unfair, and frankly, bad support. The support sig '''interfaces most''' with fedora users, much like the ambassadors do. It doesn't help the community when we in the support sig act rudely towards users. '''When you're helping in #fedora, you are representing fedora''' (We even use @fedora cloaks!). Irrespective of what a user has done, and how much they irritate you, you're expected to behave properly, with respect, as a fedora contributor. How would it be if our ambassadors went about saying "Oh! You use ubuntu? I'm not going to speak to you!"? I've also noticed that folks helping have their own preferences on subject such as security. These may be good practices which should be followed in general. However, a user not following these guidelines does not become undeserving in any way. As an example, I saw a user being denied support '''because he/she had selinux disabled''' (''I see you disabled selinux. Best of luck to you.''). I'd rather that he/she be assisted, and suggested to enable selinux. Does denying assistance for this seem fair to you? === Please note other IRC nicks that are involved in this interaction: === None. It's a general trend I've seen from my experience in the channel. === Please describe what action or positive change could be adopted based on this feedback: === I'd like it to be clarified that anyone who wishes to help out in #fedora is doing it voluntarily, to help users, in the spirit that a community supports it's users. If they blow off users and respond with "I'm not getting paid for this, I don't '''have''' to help you", they should be asked to leave (and recommended that they join epel support or wherever they can get paid for it?) I would also like everyone helping to advise users to follow good practices. However, limit it at that. The final choice should be left to the user. Our task is to support them '''irrespective''' of how they've broken their systems (hence the terms "support"/"troubleshooting"). In the worst case scenario, we'll recommend a reinstall. However, in no circumstance should a user be battered for something they've done (or not done) to their installation. === Any additional notes or logs === None. -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/132> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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Plan for tomorrow's irc support sig meeting (2012-12-13)
by Kevin Fenzi 13 Dec '12

13 Dec '12

Here's what I have for an agenda for tomorrow's (2012-12-13) meeting, which will be held at 17:00UTC/13:00 Eastern in #fedora-meeting on irc.freenode.net. Feel free to reply to this with additional topics, or bring them up in the "open floor" section of the meeting. #topic Week in review http://fedora.theglaserfamily.org/ircstats/fedora-weekly.html #topic ticket #132 Sick of "you want me to support someone, pay me" attitude in #fedora https://fedorahosted.org/irc-support-sig/ticket/132 #topic ticket #131 Uncalled-for behaviour on #fedora https://fedorahosted.org/irc-support-sig/ticket/131 #topic Open Floor kevin

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Plan for tomorrow's irc support sig meeting (2012-12-05)
by Kevin Fenzi 06 Dec '12

06 Dec '12

Here's what I have for an agenda for tomorrow's (2012-11-01) meeting, which will be held at 17:00UTC/13:00 Eastern in #fedora-meeting on irc.freenode.net. Feel free to reply to this with additional topics, or bring them up in the "open floor" section of the meeting. #topic Week in review http://fedora.theglaserfamily.org/ircstats/fedora-weekly.html #topic ticket #132 Sick of "you want me to support someone, pay me" attitude in #fedora https://fedorahosted.org/irc-support-sig/ticket/132 #topic ticket #131 Uncalled-for behaviour on #fedora https://fedorahosted.org/irc-support-sig/ticket/131 #topic Open Floor kevin

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irc-support-sig December 2012