irc-support-sig June 2011

irc-support-sig@lists.fedoraproject.org

5 participants
20 discussions

Minutes/Summary from today's irc support sig meeting (2011-06-30)
by Robert 'Bob' Jensen 30 Jun '11

30 Jun '11

Meeting ended Thu Jun 30 17:16:39 2011 UTC. Information about MeetBot at http://wiki.debian.org/MeetBot . Minutes: http://meetbot.fedoraproject.org/fedora-meeting/2011-06-30/irc-support-sig.… Minutes (text): http://meetbot.fedoraproject.org/fedora-meeting/2011-06-30/irc-support-sig.… Log: http://meetbot.fedoraproject.org/fedora-meeting/2011-06-30/irc-support-sig.… -- Bob ------------------------------------------------------------------------ | Robert 'Bob' Jensen || Fedora Unity Founder | | bob(a)fedoraunity.org || http://fedoraunity.org/ | | http://bjensen.fedorapeople.org/ | | http://blogs.fedoraunity.org/bobjensen | | http://www.facebook.com/rpjensen | ------------------------------------------------------------------------

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Plan for today's irc support sig meeting (2011-06-30)
by Robert 'Bob' Jensen 30 Jun '11

30 Jun '11

Here's what I have for an agenda for today's (2011-06-30) meeting, which will be held at 17:00UTC/13:00Eastern in #fedora-meeting on irc.freenode.net. Sorry about the late reminder... my mind was somewhere else. Feel free to reply to this with additional topics, or bring them up in the "open floor" section of the meeting. #topic Week in review http://fedora.theglaserfamily.org/ircstats/fedora-weekly.html #topic feedback tickets https://fedorahosted.org/irc-support-sig/report/1 No open tickets. #topic fedbot feedback info in #fedora With #fedora being as active as it has been the frequency per hour that the feedback link is given by fedbot is increasing. The current setting is 100 lines, I propose we increase it to 150 lines until such a time we feel it should be modified again. -- Bob ------------------------------------------------------------------------ | Robert 'Bob' Jensen || Fedora Unity Founder | | bob(a)fedoraunity.org || http://fedoraunity.org/ | | http://bjensen.fedorapeople.org/ | | http://blogs.fedoraunity.org/bobjensen | | http://www.facebook.com/rpjensen | ------------------------------------------------------------------------

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Plan for tomorrow's irc support sig meeting (2011-06-22)
by Robert 'Bob' Jensen 23 Jun '11

23 Jun '11

Here's what I have for an agenda for tomorrow's (2011-06-22) meeting, which will be held at 17:00UTC/13:00Eastern in #fedora-meeting on irc.freenode.net. Feel free to reply to this with additional topics, or bring them up in the "open floor" section of the meeting. #topic Week in review http://fedora.theglaserfamily.org/ircstats/fedora-weekly.html #topic feedback tickets https://fedorahosted.org/irc-support-sig/report/1 Four open tickets, one carried over for a second week. https://fedorahosted.org/irc-support-sig/ticket/56 https://fedorahosted.org/irc-support-sig/ticket/60 https://fedorahosted.org/irc-support-sig/ticket/61 https://fedorahosted.org/irc-support-sig/ticket/62 -- Bob ------------------------------------------------------------------------ | Robert 'Bob' Jensen || Fedora Unity Founder | | bob(a)fedoraunity.org || http://fedoraunity.org/ | | http://bjensen.fedorapeople.org/ | | http://blogs.fedoraunity.org/bobjensen | | http://www.facebook.com/rpjensen | ------------------------------------------------------------------------

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[irc-support-sig] #56: op identification and line length faq item
by fedora-badges 23 Jun '11

23 Jun '11

#56: op identification and line length faq item ---------------------+------------------------------------------------------ Reporter: duffy | Owner: Type: feedback | Status: new Priority: minor | Milestone: Fedora 15 Version: | Severity: Negative Keywords: | ---------------------+------------------------------------------------------ Please fill in this template fully and provide all requested information. Incomplete tickets may be dropped. This feedback is: {{{ [ ] Positive [x] Negative [ ] Neutral }}} My IRC nick is: mizmo Please briefly describe the interaction that caused you to file this ticket: in #fedora ========== <pitchfork> it's the 64bit flash i think <lamah> pitchfork: re, nothing again <lamah> pitchfork: su: warning: cannot change directory to /home/lamah: Permission denied * mwharris has quit (Quit: leaving) <lamah> .bash_profile: Permission denied <pitchfork> lamah· ausearch -m avc -ts today | fpaste <lamah> and for everything <lamah> in /home <pitchfork> stop typing like that <pitchfork> i won't say it again, i'll just stop responding. <RSpliet> Eil: thank you, this kind of confirms my worries... since Fedora 15 the CPU doesn't automatically scale any more <Sysi> enter is not punctuation <RSpliet> governor "defaults" to userspace <lamah> http://fpaste.org/6co6/ /privmsg pitchfork: =================== <mizmo> hey if you've got concerns with someone's style of typing, it's probably better to take it up with them one-on-one rather than to the whole channel <pitchfork> Auto-Response: Hello, I do not respond to unsolicited private messages/notices/invites please get my attention in the channel. back in #fedora: ================ <mizmo> pitchfork, complaints about a particular person's IRC style are probably better in privmsg <molossus> su -c 'tail -30 /var/log/messages | fpaste' this worked, thanks guys <pitchfork> no, they're not. <pitchfork> everyone should see that's unacceptable <mizmo> has nothing to do wtih fedora and is distracting <dcr226> lamah, *hint* you piped it last time to fpaste <RSpliet> Eil: it "used to work" on Fedora 14 :) <pitchfork> this <pitchfork> is <lamah> dcr226: i am confuse <pitchfork> distracting * Ou42 falls to floor laughing and crying <mizmo> pitchfork, if you are concerned about folks following an acceptable etiquette guide, posting a general link to the guide is better than singling someone out <RSpliet> I set the governor to ondemand, see what happens now <dcr226> lamah, ausearch -ts today -m avc | audit2why <dcr226> and read the result lamah <lamah> thank <lamah> :( <Eil> I find all of this complaining unacceptable and plan to file a complaint <lamah> :) <Ou42> "It looks like that this distribution is unsupported" <pitchfork> mizmo· feel free to /ignore me <Sysi> mizmo: nice paradox you have there <jbroome> Eil: my counter complaint is forthcoming <mizmo> Sysi, i tried to privmsg pitchfork, he doesn't accept unsolicited privmsgs sadly * You have been invited to #slackhappy by mathezula (card.freenode.net) * nirik rolls eyes. Shall we get back to fedora? [...] <dcr226> lamah, the output should give you a bunch of suggestions on how to fix....you seeing it yet? <lamah> audit <RSpliet> nirik: I never changed that particular setting :) <lamah> yes <lamah> 2why <RSpliet> and it was set to userspace <fedbot> Please visit our trac instance at https://fedorahosted.org/irc- support-sig/ and file a feedback ticket telling us about your experience in #fedora. Thanks in advance for your feedback. * adamw has quit (Ping timeout: 246 seconds) * steve555 (~steve(a)cpc1-perr10-0-0-cust346.perr.cable.virginmedia.com) has joined #fedora <dcr226> lamah, keep typing for the maximum amount of time your hand will let you before letting pinkie hit <enter> ;-) * Sonar_Guy has quit (Quit: Leaving) <pitchfork> dcr226· please tell him in private message! it's embarrassing! <lamah> i am 200x300 resolutuin, sorry, and a tons of work his day <nirik> pitchfork: knock it off please? <dcr226> lamah, on a mobile? <Sysi> you know, you can seriously break system with too eager enter- finger, if you type rm -rf /home/user/somefile and you miss part of the path * c_korn has quit (Quit: Software you want www.getdeb.net) <pitchfork> nirik· can i request you please add my to the bots perm ban list? <nirik> pitchfork: add what? <pitchfork> by "perm" i mean, never to be lifted under any circumstances. * nirik tries to parse <pitchfork> s/my/me * fcuk112 has quit (Remote host closed the connection) * Abu-3dnan (~Sameer(a)109.253.85.206) has joined #fedora <nirik> you wish to be banned from the channel? <nirik> why not adjust your client to not join this channel instead? <Ou42> nirik: because liveusb-creator can't do persistence i gave live- usb-install a shot, but it can only handle persistence for ubuntu and debian. :( <pitchfork> but then you'd miss out on the fun.. * streeter has quit (Quit: Leaving) <Eil> oh man, I missed IRC <Sysi> i didn't miss offtopic * nirik only finds it sad personally. * streeter (~streeter@nat/redhat/x-wackmwhjljkaieot) has joined #fedora <nirik> Ou42: so, do you get any errors? * irn has quit (Quit: Leaving.) <pitchfork> clearly lamah is communicating correctly and needs no course correction from me or anyone else. <dcr226> lamah, yeah, so what you do is pipe ausearch to audit2allow to create a module <Abu-3dnan> I'm using Conky on Fedora 15 every thing works fine but conky can't read my network speed I'm using (downspeedgraph eth0 ) in .conkyrc file but even if I used em1 instead of eth0 it doesnt work, any advice? <Ou42> dcr226: that's what i've done in the past, but i can't find info that tells me it'll fit... 4gb usb keydrive. would like to install houdini on it ( 700 mb ) <lamah> pitchfork: sorry i am trying to type in this small build in monitor * molossus has quit (Ping timeout: 252 seconds) <Ou42> dcr226: also, i'd lose the ability to plug it into any pc, right ( that's what sold me...) alas it was but a dream. :p <lamah> nirik: sorry yes do not sad for some machine, meet is imporant with fedora friends and people, have a good meet * avandever (~avandever(a)66.220.144.74) has joined #fedora <lamah> dcr226: yes Please note other IRC nicks that are involved in this interaction: lamah pitchfork Please describe what action or positive change could be adopted based on this feedback: It's very difficult to figure out who is in charge and who isn't, as it appeared the present ops didn't get their ops from chanserv so it's not really obvious to an outsider who's in charge. pitchfork was speaking authoritatively on a technical support issue, and then out of nowhere started (unnecessarily imho) rudely refusing to talk to the person he was helping unless they changed their style of typing. any kind of quiet discussion was prevented by his block on private messages. and in the end it turns out lamah was typing short length messages because of a situation with his monitor. some suggestions: - it would be good if ops were oped so it was clear whether or not pitchfork was an op. - i don't see any rules against having shorter messages in the channel. if this is an important matter of etiquette then it should be added to the FAQ - there is a rule against flaming, it should be enforced https://fedoraproject.org/wiki/Fedora_Channel_FAQ#Avoid_Flaming - ops should accept privmsgs (not saying they don't, just something to think about) Any additional notes or logs: Thanks for your feedback! -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/56> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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[irc-support-sig] #63: fenrus02: great stuff!
by fedora-badges 23 Jun '11

23 Jun '11

#63: fenrus02: great stuff! ---------------------+------------------------------------------------------ Reporter: rlpowell | Owner: Type: feedback | Status: new Priority: major | Milestone: Fedora 15 Version: | Severity: Neutral Keywords: | ---------------------+------------------------------------------------------ Please fill in this template fully and provide all requested information. Incomplete tickets may be dropped. This feedback is: {{{ [X] Positive [ ] Negative [ ] Neutral }}} My IRC nick is: __rlpowell____ Please briefly describe the interaction that caused you to file this ticket: Just had a nice chat about kickstart/virt-install/anaconda/puppet with fenrus02 ; much higher level of friendliness and support than I'm used to. No crankyness from other people on, either. Please note other IRC nicks that are involved in this interaction: fenrus02 Please describe what action or positive change could be adopted based on this feedback: None. Any additional notes or logs: Thanks for your feedback! -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/63> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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[irc-support-sig] #62: public scolding about minor FAQ compliance should be re-thought
by fedora-badges 23 Jun '11

23 Jun '11

#62: public scolding about minor FAQ compliance should be re-thought ---------------------+------------------------------------------------------ Reporter: duffy | Owner: Type: feedback | Status: new Priority: major | Milestone: Fedora 14 Version: | Severity: Neutral Keywords: | ---------------------+------------------------------------------------------ Please fill in this template fully and provide all requested information. Incomplete tickets may be dropped. This feedback is: {{{ [ ] Positive [X] Negative [ ] Neutral }}} My IRC nick is: mizmo Please describe what action or positive change could be adopted based on this feedback: I've witnessed or been victim of multiple public scoldings about violating some FAQ rule, usually pretty minor (messages spanning multiple lines, nick changes) If someone is not intentionally misbehaving or acting out, and have violated a simple etiquette rule, I believe private message is a more appropriate way to handle the issue. This is the convention I've seen in the Fedora and upstream development channels. Folks' behavior in the channel should set a positive example, not a negative one. When you criticize someone publicly, you are setting a negative example. You're also missing the point of the policies in the first place - the point of the nick change and multiple-line-spanning policies are to save 'precious' channel buffer space, so interrupting the channel and taking up buffer with scolding defeats the point of the original rule. I would like to suggest a reconsidering of this policy and for minor grievances private message be used first to 'scold' the user. In one case of multiple line spanning the problem was the user's display was not configured properly so he could not type past a certain point on the screen (and his lines were not extremely short in the first place.) If you talk to someone these reasonings will probably come out, you''ll find no ill will was meant, and there will hopefully be less negativity overall. There isn't much room for explanations publicly though when compliance is demanded with no questions asked. And if someone questions a policy, please refer them to this ticket system rather than arguing. -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/62> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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[irc-support-sig] #61: nick change policy is incongruent with other #fedora- channel conventions
by fedora-badges 23 Jun '11

23 Jun '11

#61: nick change policy is incongruent with other #fedora- channel conventions ---------------------+------------------------------------------------------ Reporter: duffy | Owner: Type: feedback | Status: new Priority: major | Milestone: Fedora 14 Version: | Severity: Neutral Keywords: | ---------------------+------------------------------------------------------ Please fill in this template fully and provide all requested information. Incomplete tickets may be dropped. This feedback is: {{{ [ ] Positive [X] Negative [ ] Neutral }}} My IRC nick is: mizmo Please describe what action or positive change could be adopted based on this feedback: -afk and -away nick changes are a pretty standard convention in many of the #fedora- channels (for example, #fedora-admin, #fedora-devel, #fedora- design). My guess is because if I'm in say #anaconda working with that team, I do not want to get interrupted by private pings and pings from other channels. There is no option to quit IRC, and people do ignore /away messages, especially depending on their client. The current FAQ nick change policy is in incongruent, then, with the conventions that are pretty standard in #fedora- and other upstream free software project channels. If someone active in many #fedora- channels has to leave #fedora every time they want to change their nick, it's not likely they will stick around. On the other hand, folks using /nick changes for silliness like /nick joe- ohmygod-i-ate-a-sandwich or changing their nick 20 times within the space of 5 minutes are being reasonably distracting. My suggestion is that you update your nick changing policy to allow for standard #fedora- conventions, while flagging obvious abuses like rapid nick changes or silly nick changes. (Although once in a while a little silliness wouldn't hurt) -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/61> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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Minutes/Summary from today's irc support sig meeting (2011-06-16)
by Robert 'Bob' Jensen 16 Jun '11

16 Jun '11

Minutes/Summary from today's irc support sig meeting (2011-06-16) Minutes: http://meetbot.fedoraproject.org/fedora-meeting/2011-06-16/irc-support-sig.… Minutes (text): http://meetbot.fedoraproject.org/fedora-meeting/2011-06-16/irc-support-sig.… Log: http://meetbot.fedoraproject.org/fedora-meeting/2011-06-16/irc-support-sig.… -- Bob ------------------------------------------------------------------------ | Robert 'Bob' Jensen || Fedora Unity Founder | | bob(a)fedoraunity.org || http://fedoraunity.org/ | | http://bjensen.fedorapeople.org/ | | http://blogs.fedoraunity.org/bobjensen | | http://www.facebook.com/rpjensen | ------------------------------------------------------------------------

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[irc-support-sig] #60: Kudos
by fedora-badges 16 Jun '11

16 Jun '11

#60: Kudos --------------------------+------------------------------------------------- Reporter: midnightsteel | Owner: fenrus02 Type: feedback | Status: new Priority: trivial | Milestone: Fedora 15 Version: | Severity: Neutral Keywords: | --------------------------+------------------------------------------------- Please fill in this template fully and provide all requested information. Incomplete tickets may be dropped. This feedback is: {{{ [x] Positive [ ] Negative [ ] Neutral }}} My IRC nick is: Moe__ Please briefly describe the interaction that caused you to file this ticket: Just wanted to give kudos to fenrus02. Very knowledgeable and willing to help Please note other IRC nicks that are involved in this interaction: Please describe what action or positive change could be adopted based on this feedback: Any additional notes or logs: Thanks for your feedback! -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/60> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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[irc-support-sig] #59: Thank you
by fedora-badges 16 Jun '11

16 Jun '11

#59: Thank you -----------------------+---------------------------------------------------- Reporter: bodhizazen | Owner: Type: feedback | Status: new Priority: major | Milestone: Fedora 14 Version: | Severity: Neutral Keywords: | -----------------------+---------------------------------------------------- Thank you all for the support on #fedora , very nice channel. Thanks to support from people in this channel I have been able to have bugs squished via bug reports. I have been lurking in the fedora community for some time, and will try to be more active on #fedora. I am still on a learning curve with gnome as I usually use xfce and am thus new to both gnome and gnome 3. One small request, I understand it is hard, but the trolling on gnome 3 gets old fast. I do not mind someone blowing off steam as they are frustrated, but, I would prefer more support and less trolling. Perhaps direct people who wish to discuss the merits, or shortcomings of gnome 3 to an alternate, off topic channel. -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/59> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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irc-support-sig June 2011