irc-support-sig June 2013

irc-support-sig@lists.fedoraproject.org

2 participants
9 discussions

[irc-support-sig] #140: failed to address a response to a user's question, then attacked the user
by fedora-badges 08 Sep '16

08 Sep '16

#140: failed to address a response to a user's question, then attacked the user ---------------------+------------------------ Reporter: sten | Owner: Type: feedback | Status: new Priority: trivial | Milestone: Fedora 18 Version: | Severity: Neutral Keywords: | Blocked By: Blocking: | ---------------------+------------------------ 13:51 < gotestra> Hey 13:51 < gotestra> Uh so, what is the command I should use so that it outputs the last three lines of a txt or cfg file? 13:52 < fenris02> "man tail" 13:52 < gotestra> Like, if I want the output for a .cfg file, I would use "cat /etc/fuck/something.cfg" 13:52 < fenris02> gotestra : This is a family channel, please do try to avoid cursing. Thanks. 13:52 < gotestra> Dammit sorry. 13:52 < gotestra> "cat /etc/banana/monkey.cfg" 13:53 < fenris02> you were answered already, why do you keep asking? 13:53 < gotestra> I was answered? 13:53 < whyrusleeping> 'main tail' 13:54 < gotestra> I did not ask this question. 13:54 < gotestra> I need only the last three lines. 13:54 < whyrusleeping> LOOK AT TAIL 13:54 * fenris02 thwacks gotestra 13:54 < fenris02> gotestra, now you have been answered TWICE. get to it. 13:54 < gotestra> Well, I don't. My friend's sister does. She has an exam tomorrow, and she can't find the answer anywhere. 13:54 * gotestra gets to it 13:55 < fenris02> gotestra, you clearly have issues with engrish. go to #fedora-india 13:55 * whyrusleeping lol's 13:55 < gotestra> You don't need to be so racist. 13:55 < gotestra> Or discriminatory. 13:55 < fenris02> gotestra, i have no idea what race you are. just go. -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/140> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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[irc-support-sig] #125: RFE: how to file a trac ticket
by fedora-badges 23 Aug '13

23 Aug '13

#125: RFE: how to file a trac ticket -----------------------+------------------------ Reporter: ankursinha | Owner: Type: meeting | Status: new Priority: major | Milestone: Fedora 14 Version: | Severity: Neutral Keywords: | Blocked By: Blocking: | -----------------------+------------------------ = phenomenon = The initial draft on "How to file a trac ticket" is here: [https://fedoraproject.org/wiki/User:Ankursinha/How_to_file_a_trac_ticket]. Please provide suggestions on how to make this page more helpful to newcomers. Thanks,[[BR]] FranciscoD -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/125> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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[irc-support-sig] #142: absusive user
by fedora-badges 22 Aug '13

22 Aug '13

#142: absusive user ---------------------+------------------------ Reporter: janos | Owner: Type: feedback | Status: new Priority: major | Milestone: Fedora 18 Version: | Severity: Neutral Keywords: | Blocked By: Blocking: | ---------------------+------------------------ Please fill in this template fully and provide all requested information. Incomplete tickets may be dropped. This feedback is: {{{ [ ] Positive [x] Negative [ ] Neutral }}} My IRC nick is: janos_ Please briefly describe the interaction that caused you to file this ticket: user abator has been repeatedly making sexist comments, going offtopic, and resorting to bizarre ad hominem attacks calling people "king|queen of the channel" when he is asked to change his behavior. He will repeatedly ask for forgiveness only to continue poor behavior within minutes in an unmistakable fashion. Please note other IRC nicks that are involved in this interaction: Everyone in the channel that is active. Please describe what action or positive change could be adopted based on this feedback: Removal from the channel. His questions are not particularly difficult to discover answers for and when giving him answers, he uses the content of the answer as a potential platform for continued trolling. Any additional notes or logs: Thanks for your feedback! -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/142> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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[irc-support-sig] #147: Feedback should be much easier to give
by fedora-badges 22 Aug '13

22 Aug '13

#147: Feedback should be much easier to give -------------------------+------------------------ Reporter: ndroftheline | Owner: Type: feedback | Status: new Priority: major | Milestone: Fedora 18 Version: | Severity: Neutral Keywords: | Blocked By: Blocking: | -------------------------+------------------------ Please fill in this template fully and provide all requested information. Incomplete tickets may be dropped. This feedback is: {{{ [ ] Positive [ ] Negative [X] Neutral }}} My IRC nick is: ndroftheline Please briefly describe the interaction that caused you to file this ticket: n/a Please note other IRC nicks that are involved in this interaction: Please describe what action or positive change could be adopted based on this feedback: Dear Fedora Project rockstars, Mainly my thought is that feedback should be easier to provide. I understand the need to validate users to reduce/eliminate spam. I understand there are some technical aspects to the current ticketing system that make it very convenient. But feedback should be easier. It's a core aspect of human behavior modification: to encourage adoption, new behaviors must be incentivized. We want people to provide valid feeback, right? How do we incentivize feedback? Of course, a user with a good or bad experience may feel the incentive automatically to tell people about it, and wilfully and purposefully seek out a way to provide feedback. Unfortunately, I think these people are the minority, and provide a generally skewed picture anyway - you're only getting extremely motivated (and thus, biased) people's feedback, and thus only dealing with the corner cases, and so the feedback is less useful. In addition to these rare, powerful internally motivated cases, #fedora has provided additional incentives in the simplest, most efficient way possible: by asking. The repeating message from fedbot simply asks people to provide feedback, and this is a great idea. However it is a fairly weak incentive. If a user does decide to provide feedback, they are presented with a text- heavy, boring page - a weak counter-incentive. They are required to create an FAS account, which while not difficult, is at the very least inconvenient, especially for a new user who only wants to provide moderate feedback. This, I would say, is a stronger counter-incentive. The significance of these counter-incentives to providing feedback must not be ignored. If the goal of this feedback system is to get high-quality, regular feedback that can help guide IRC improvements, we should (continue to) increase incentives and/or decrease counter-incentives. Some ideas to do this, and relative effort to accomplish each: 1. Simplify and beautify the feedback landing page with graphics and charts, especially colorful buttons and a "how to feedback" graphical flowchart. Easy. 2. Simplify and beautify the feedback form itself - it doesn't need to look like a bug report to the user if it's just feedback on an IRC convo. Keywords? Blocked by? Severity? Priority? From a noob perspective, these things are confusing and do not provide useful information anyway; of course, if somebody is upset, they'll say "priority: critical!" but this doesn't give us any really useful information. Create a new, simpler, easier feedback form, or migrate to a wholly different feedback system, that uses a simpler, easier form. Think surveymonkey. Medium. 3. Use a channel bot to manage feedback, possibly in a dedicated channel. This is a registered freenode user, so it's not totally anonymous and it probably wouldn't be worthwhile to a spammer. It would allow the user to reference the assocaited users very quickly and easily using IRC's autocomplete features. It would give us a timestamp of the feedback which we could later go through to review on an unpublished IRC log the Fedora channel might have. Difficult, maybe impossible. 4. Create a karma system for #fedora support users. Perhaps make some kind of position for IRC moderators, superusers, assistants, whatever you want to call them - poeple who are active in IRC. Create a vote up/vote down system that rewards them for being helpful and punishes them for being mean, dismissive, unhelpful, or otherwise egregiously violating the guidelines. Difficult, maybe impossible, and possibly a stretch. I do not think a different feedback system is going to radically transform our community, but it is a step we can take to improve it and learn from our users, and not just the extremely happy or extremely disgruntled ones. Ultimately I hope the feedback system can be renamed a "kudos system" as our community becomes more positive and inclusive. For now, if we're going to ask for feedback, let's incentivize it by making it pleasing and easy. Any additional notes or logs: Thanks for your feedback! -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/147> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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[irc-support-sig] #107: Mass Removal Of Stagnant Voting Members
by fedora-badges 22 Aug '13

22 Aug '13

#107: Mass Removal Of Stagnant Voting Members ---------------------+------------------------ Reporter: dcr226 | Owner: Type: feedback | Status: new Priority: major | Milestone: Fedora 14 Version: | Severity: Neutral Keywords: | Blocked By: Blocking: | ---------------------+------------------------ I was going to do these individually, but it will just turn into spam, and on the most part this is a no-brainer. I propose the removal of the following members of the sig, on the basis they carry a vote currently..but may not be active, or interested in the sig. ausil, bit4man, deepsa, ivazquez, jkeating, jsmith, jsteffan, mkearey, pfrields, wtogami, kanarip I guess the simple thing is, if you agree with the removal, vote with "+1", if you disagree with it all "-1", and if you disagree with one (or more particular user's removal "-1 <username>" Otherwise this thread could easily turn into 10 threads and get unnecessarily messy. -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/107> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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[irc-support-sig] #151: "The help channel for fedora is not too friendly"
by fedora-badges 27 Jun '13

27 Jun '13

#151: "The help channel for fedora is not too friendly" ---------------------+------------------------ Reporter: sparks | Owner: Type: feedback | Status: new Priority: major | Milestone: Fedora 18 Version: | Severity: Negative Keywords: | Blocked By: Blocking: | ---------------------+------------------------ Please fill in this template fully and provide all requested information. Incomplete tickets may be dropped. This feedback is: {{{ [ ] Positive [X] Negative [ ] Neutral }}} My IRC nick is: Sparks Please briefly describe the interaction that caused you to file this ticket: I was working with coolack in #fedora-security with a problem. It appears he went to #fedora to ask a support question. I do not know anything about the exchange but this is the feedback he left me in #fedora- security: 23:07 < coolack> haha i went to private message EvilBob and i think the guy messaged me what i was gonna send to him before i hit enter lol 23:07 < coolack> dam i might have to switch to ubuntu. I got this weird problem compiling this program 23:08 < coolack> The help channel for fedora is not too friendly 23:08 < coolack> something to do with wxwidgets 2.4 not being supported in fedora 23:08 < coolack> :( (Times are EDT) If a new users says "The help channel for fedora is not too friendly" I want to know why so this can be remedied. I have not been able to follow up with the user as he is not online right now. Please note other IRC nicks that are involved in this interaction: coolack Please describe what action or positive change could be adopted based on this feedback: TBD Any additional notes or logs: Thanks for your feedback! -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/151> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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Plan for tomorrow's irc support sig meeting (2013-06-27)
by Kevin Fenzi 27 Jun '13

27 Jun '13

Here's what I have for an agenda for tomorrow's (2013-06-27) meeting, which will be held at 18:00UTC in #fedora-meeting on irc.freenode.net. Feel free to reply to this with additional topics, or bring them up in the "open floor" section of the meeting. #topic Week in review #topic ticket #151 "The help channel for fedora is not too friendly" #topic Open Floor kevin

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[irc-support-sig] #150: abusive admin
by fedora-badges 20 Jun '13

20 Jun '13

#150: abusive admin ----------------------+------------------------ Reporter: schienach | Owner: Type: feedback | Status: new Priority: major | Milestone: Fedora 18 Version: | Severity: Negative Keywords: | Blocked By: Blocking: | ----------------------+------------------------ Please fill in this template fully and provide all requested information. Incomplete tickets may be dropped. This feedback is: {{{ [ ] Positive [X] Negative [ ] Neutral }}} My IRC nick is: SchieNach Hello, I was in #fedora-social on Sun Jun 16 and witnessed an altercation between EvilBob and dhaval2712. Where dhaval was discussing a plan with 7 proxies to avoid NSA and dhaval said something on the lines of why we find it so shocking. and evilbob respond with "what you being a dumbass , not shocking/unexpected at all" and proceeded to +q him for no reason i was around very long before this conversation and nothing had happened so from my knowledge no previous incidences have occurred. I do not have logs but dan408 said somebody would. Any additional notes or logs: Thanks for your feedback! -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/150> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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Plan for tomorrow's irc support sig meeting (2013-06-13)
by Kevin Fenzi 13 Jun '13

13 Jun '13

Here's what I have for an agenda for tomorrow's (2013-06-13) meeting, which will be held at 18:00UTC in #fedora-meeting on irc.freenode.net. Feel free to reply to this with additional topics, or bring them up in the "open floor" section of the meeting. #topic Week in review #topic ticket #147 Feedback should be much easier to give #topic Open Floor kevin

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irc-support-sig June 2013