irc-support-sig March 2011

irc-support-sig@lists.fedoraproject.org

2 participants
16 discussions

Plan for tomorrow's irc support sig meeting (2011-03-31)
by Kevin Fenzi 31 Mar '11

31 Mar '11

Here's what I have for an agenda for tomorrow's meeting, which will be held at 17:00UTC in #fedora-meeting on irc.freenode.net. Feel free to reply to this with additional topics, or bring them up in the "open floor" section of the meeting. #topic Week in review http://fedora.theglaserfamily.org/ircstats/fedora-weekly.html #topic feedback tickets https://fedorahosted.org/irc-support-sig/report/1 kevin

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Plan for today's irc support sig meeting (2011-03-24)
by Kevin Fenzi 24 Mar '11

24 Mar '11

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[irc-support-sig] #40: +1 for mutk
by fedora-badges 24 Mar '11

24 Mar '11

#40: +1 for mutk ---------------------+------------------------------------------------------ Reporter: vwbusguy | Owner: Type: feedback | Status: new Priority: major | Milestone: Fedora 13 Version: | Severity: Neutral Keywords: | ---------------------+------------------------------------------------------ Please fill in this template fully and provide all requested information. Incomplete tickets may be dropped. This feedback is: {{{ [X] Positive [ ] Negative [ ] Neutral }}} My IRC nick is: vwbusguy Please briefly describe the interaction that caused you to file this ticket: mutk worked long and patiently to help a novice user fix his MySQL stuff. Thanks! Please note other IRC nicks that are involved in this interaction: gratnam11 Please describe what action or positive change could be adopted based on this feedback: Not sure, just encouraging a quality helper. Any additional notes or logs: Thanks for your feedback! -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/40> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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[irc-support-sig] #39: kudos to dcr226 for great support on #fedora
by fedora-badges 24 Mar '11

24 Mar '11

#39: kudos to dcr226 for great support on #fedora ---------------------+------------------------------------------------------ Reporter: nathwill | Owner: Type: feedback | Status: new Priority: trivial | Milestone: Version: | Severity: Neutral Keywords: kudos | ---------------------+------------------------------------------------------ Please fill in this template fully and provide all requested information. Incomplete tickets may be dropped. This feedback is: {{{ [x] Positive [ ] Negative [ ] Neutral }}} My IRC nick is: nathwill Please briefly describe the interaction that caused you to file this ticket: i received excellent support from a user on #fedora on freenode when i was seeking help on recovering from bug 689089 Please note other IRC nicks that are involved in this interaction: dcr226 Please describe what action or positive change could be adopted based on this feedback: buy dcr226 a beer! Any additional notes or logs: this was a great support interaction, and made me feel a lot more optimistic about looking for help on #fedora, after a not-so-nice experience i had a while back. Thanks for your feedback! -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/39> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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[irc-support-sig] #38: Showing my gratitude.
by fedora-badges 24 Mar '11

24 Mar '11

#38: Showing my gratitude. ---------------------+------------------------------------------------------ Reporter: ckop64 | Owner: Type: feedback | Status: new Priority: minor | Milestone: Fedora 13 Version: 2.0 | Severity: Positive Keywords: | ---------------------+------------------------------------------------------ Please fill in this template fully and provide all requested information. Incomplete tickets may be dropped. This feedback is: {{{ [x] Positive [ ] Negative [ ] Neutral }}} My IRC nick is: ckop64 Please briefly describe the interaction that caused you to file this ticket: The guy mentioned below kindly helped me to solve my problem. I am posting this ticket to show my thankfulness. Please note other IRC nicks that are involved in this interaction: Southern_Gentlem Please describe what action or positive change could be adopted based on this feedback: Any additional notes or logs: none Thanks for your feedback! -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/38> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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[irc-support-sig] #33: Please increase supybot.abuse.flood.command from 3 back to its default value of 12
by fedora-badges 17 Mar '11

17 Mar '11

#33: Please increase supybot.abuse.flood.command from 3 back to its default value of 12 -----------------------+---------------------------------------------------- Reporter: jasonspiro | Owner: Type: feedback | Status: new Priority: major | Milestone: Version: | Severity: Neutral Keywords: | -----------------------+---------------------------------------------------- Hi, Thanks for helping to run #fedora. Could you please increase the supybot.abuse.flood.command option back to its default of 12? Your current value of 3 is far too low to let users do some things they may need to do, like PM'ing the word "commands" then typing "more" six times. Only for supybot.abuse.flood.command.invalid should you consider setting a value of less than 12, since it deals with invalid commands and not valid ones. Please let me know what you decide. Thanks in advance, --Jason -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/33> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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[irc-support-sig] #37: my feedback about the irc channel
by fedora-badges 17 Mar '11

17 Mar '11

#37: my feedback about the irc channel ---------------------+------------------------------------------------------ Reporter: icontrol | Owner: Type: feedback | Status: new Priority: minor | Milestone: Fedora 13 Version: 2.0 | Severity: Positive Keywords: | ---------------------+------------------------------------------------------ Please fill in this template fully and provide all requested information. Incomplete tickets may be dropped. This feedback is: {{{ [*] Positive [ ] Negative [ ] Neutral }}} My IRC nick is: i-control Please briefly describe the interaction that caused you to file this ticket: i have a problem with swap @ boot time Please note other IRC nicks that are involved in this interaction: dcr226, Khaytsus Please describe what action or positive change could be adopted based on this feedback: my system work fine right now Any additional notes or logs: No Thanks for your feedback! -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/37> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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[irc-support-sig] #34: Kudos/Compliments
by fedora-badges 17 Mar '11

17 Mar '11

#34: Kudos/Compliments ---------------------+------------------------------------------------------ Reporter: eckirchn | Owner: Type: feedback | Status: new Priority: trivial | Milestone: Fedora 13 Version: 2.0 | Severity: Neutral Keywords: | ---------------------+------------------------------------------------------ Please fill in this template fully and provide all requested information. Incomplete tickets may be dropped. This feedback is: {{{ [X] Positive [ ] Negative [ ] Neutral }}} My IRC nick is: eckirchn Please briefly describe the interaction that caused you to file this ticket: SELinux Please note other IRC nicks that are involved in this interaction: nirk (?) mutk Please describe what action or positive change could be adopted based on this feedback: i like the new setroubleshooter client (F14 updates) Any additional notes or logs: Thanks for your feedback! -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/34> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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Plan for tomorrow's irc-support-sig meeting (2011-03-17)(NEW TIME!)
by Kevin Fenzi 17 Mar '11

17 Mar '11

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[irc-support-sig] #36: A complaint about conduct
by fedora-badges 16 Mar '11

16 Mar '11

#36: A complaint about conduct -----------------------+---------------------------------------------------- Reporter: templarian | Owner: Type: feedback | Status: new Priority: major | Milestone: Fedora 13 Version: | Severity: Negative Keywords: | -----------------------+---------------------------------------------------- Please fill in this template fully and provide all requested information. Incomplete tickets may be dropped. This feedback is: {{{ [ ] Positive [x] Negative [ ] Neutral }}} My IRC nick is: Irreducibilis Please briefly describe the interaction that caused you to file this ticket: Well, I came in asking a simple question about compiz, but then upon commenting on someone else's question by mentioning "xampp" (apparently a swear word in there) and my experience with how it reacts with SElinux, fenrus02 proceeded to jump on me and everyone else who asked about it in a manner that I would describe as similar to Sheldon from "The Big Bang Theory" ... when I then shrugged it off and decided to just go back to my main question about compiz, he continued going on about xampp as if I hadn't asked about compiz at all -- or is "that" not supported as well? As others continued to mention xampp, he would jump on them too... so I decided to just say thanks and that I'd get help elsewhere. Fedbot then made his periodic comment reminding people to file tickets about their experiences in #Fedora, before I left, so I figured I would. Now of course, I understand by filing this ticket that I may come across as a stupid, idiot whiner who should be ignored, but I believe one of the things that was mentioned as far as filing tickets is "Complaints about a user. If a certain user has personally attacked you or otherwise behaved so you don't feel welcome in #fedora" ... Not that I feel "personally attacked" or anything, he didn't do that. What he did do is make me feel unwelcome in #fedora. I came there to ask a question, and for mistakenly saying something that he perceived to be stupid, I was jumped on and my question was ignored. I understand that the philosophy of Linux in general is to solve more of your problems yourself, but does that mean being rude to newcomers? It's only been 8 months since I've transitioned to Linux from Windows, so I don't know everything -- and I imagine it would be discouraging to people who know even less as well. Please note other IRC nicks that are involved in this interaction: fenrus02 Please describe what action or positive change could be adopted based on this feedback: I don't know? It's not like I expect anything to happen as a result. Most likely those who view this will think it's all my fault. Any additional notes or logs: http://pastebin.com/gz0ZpiQB Thanks for your feedback! -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/36> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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irc-support-sig March 2011