irc-support-sig February 2011

irc-support-sig@lists.fedoraproject.org

4 participants
7 discussions

fedbot suggestion
by Kevin Fenzi 27 Feb '11

27 Feb '11

From a user in email to me: "A suggestion: It would be great if quiet15m and kban15m told users how many seconds they're quieted or banned for. Especially with kban15m: otherwise, new #fedora visitors will assume they're banned until a manual unban, as is common on IRC." Thoughts? If we did this in a /msg from the bot, we would need to make it clear that the bot wouldn't answer back and that it was an automated message. I'm also not sure how hard this would be to implement. Something like: "You have been quieted/banned for 15minutes. Please reconsider your approach and review your actions before this quiet was put in place" kevin

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Plan for tomorrow's irc support sig meeting (2011-02-24)
by Kevin Fenzi 24 Feb '11

24 Feb '11

Here's what I have for an agenda for tomorrow's meeting, which will be held at 16:30UTC in #fedora-meeting on irc.freenode.net. Feel free to reply to this with additional topics, or bring them up in the "open floor" section of the meeting. #topic Week in review http://fedora.theglaserfamily.org/ircstats/fedora-weekly.html #topic feedback tickets https://fedorahosted.org/irc-support-sig/report/1 #topic Using quiet aliases #topic Open Floor kevin

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[irc-support-sig] #29: kudos
by fedora-badges 24 Feb '11

24 Feb '11

#29: kudos --------------------------+------------------------------------------------- Reporter: tristanridley | Owner: Type: feedback | Status: new Priority: minor | Milestone: Fedora 13 Version: | Severity: Positive Keywords: | --------------------------+------------------------------------------------- Please fill in this template fully and provide all requested information. Incomplete tickets may be dropped. This feedback is: {{{ [Very] Positive [ ] Negative [ ] Neutral }}} My IRC nick is: TristanRidley Please briefly describe the interaction that caused you to file this ticket: I needed some help with a driver problem. I wasn't sure which to seek out, and got that answer quickly from billings. I then was able to be led through the process of fixing what I had already broken before I came into the room (by wakko222). In the process they explained enough of how linux drivers are done for me to figure out how to solve my overall computer problem. This helpful and quick advice saved me hours of pointless labour and at least $40 in professional computer repair help. I believe I will donate the difference once my repairs are complete. Thanks billings, wakko222, and Fedora chat! Please note other IRC nicks that are involved in this interaction: billings, wakko222 Please describe what action or positive change could be adopted based on this feedback: Direct newbs to use chat more often in your installation guides. Any additional notes or logs: Some people in the forum (including billings) were not very polite, perhaps blunt. That could be improved if Fedora wants a gentler image, but I always assume I'm the 50th newb with the same question in there and appreciate the help. Thanks for your feedback! -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/29> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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Plan for tomorrow's irc-support-sig meeting (2011-02-17)
by Kevin Fenzi 16 Feb '11

16 Feb '11

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Plan for tomorrow's irc-support-sig meeting (2011-02-10)
by Kevin Fenzi 10 Feb '11

10 Feb '11

1 1

Plan for tomorrow's irc-support-sig meeting (2011-02-03)
by Kevin Fenzi 03 Feb '11

03 Feb '11

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[irc-support-sig] #28: Bringing in new users
by fedora-badges 03 Feb '11

03 Feb '11

#28: Bringing in new users ---------------------+------------------------------------------------------ Reporter: alexh | Owner: Type: feedback | Status: new Priority: major | Milestone: Fedora 13 Version: | Severity: Negative Keywords: | ---------------------+------------------------------------------------------ This feedback is: {{{ [ ] Positive [X] Negative [ ] Neutral }}} My IRC nick is: so_solid_moo Please briefly describe the interaction that caused you to file this ticket: I'm pasting the logs below. Basically, a user came into the channel to idle, watch, and help out. They initially made a mistake attempting to join another IRC channel, and then compounded that error by a bit of sarcasm that really wasn't offending anyone. At that point their card was marked and they ended up being kicked. I was unable to participate in the last IRC support meeting, I only caught the end of it, but I noticed that part of the discussion was about how to encourage people to participate in #fedora and help new users. This was someone who was visiting to watch and learn, and potentially help out, and they got a raw deal. This needs to change. As far as I can see they didn't break any rules, and I can't help but think they've been sent on their way with an exceptionally negative view of Fedora. Please note other IRC nicks that are involved in this interaction: I've deliberately left the nicks out of this specific log; they know who they are, but that's beside the point. This isn't the first time I've seen people dealt a raw deal on joining the channel because they happen to catch an Op in a poor mood. #fedora needs peace keepers, not police. Please describe what action or positive change could be adopted based on this feedback: 1. people being kicked should get two chances. On the first, they should be told what specific channel rule they have broken, and that they risk being kicked if they do it again. If they do it again, by all means kick, but again tell them what rule they've broken. 2. the consistency in kicking is pretty awful. There was a user on just yesterday who was extremely foul-mouthed for an extended period of time, and ended up getting a kick/ban about an hour too late imho. Much clearer- cut rules would encourage both consistency and fairness. 3. there is a tendency amongst some to ask leading questions of users which inevitably leads to conflict. I can't help but note that if the user below had been left alone the whole situation would not have escalated. They really were not doing the channel any harm whatsoever. Any additional notes or logs: {{{ --> [user] (~[user]@xxxx) has joined #fedora <[user]> Hi everyone. <[other user]> howdy <[user]> /join #ubuntu <[user]> lol <[user]> that dont work on empathy wtf <[user]> empathy sucks at irc <[op1]> you fail <[user]> not really since i am in the room by using join room <[user]> empathy fails at taking commands * [op1] uses xchat <[user]> good for you <[op1]> can we help you with a Fedora issue? <[user]> no thanks i am just idling to help ppl <[op1]> with Fedora I hope? <[user]> ... <[user]> no i am here to help people with windows XP <[op1]> because advocating other $OSes like Bongo isn't allowed <[op2]> [user], then you're in the wrong channel. <[user]> oh damn <[op1]> I smell a troll <[op2]> [user], bye. <[user]> ok lol... i am here to idle... <[user]> and see peoples issues <[user]> with fedora <[user]> so yeah... <[op2]> [user], do you require end user support for *FEDORA* ? If not, you are in the wrong place. <[user]> dude just leave me alone i am here to be in the channel <-- fedbot has kicked [user] from #fedora ([op2]) }}} Thanks for your feedback! -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/28> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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irc-support-sig February 2011