irc-support-sig September 2012

irc-support-sig@lists.fedoraproject.org

2 participants
8 discussions

[irc-support-sig] #125: RFE: how to file a trac ticket
by fedora-badges 23 Aug '13

23 Aug '13

#125: RFE: how to file a trac ticket -----------------------+------------------------ Reporter: ankursinha | Owner: Type: meeting | Status: new Priority: major | Milestone: Fedora 14 Version: | Severity: Neutral Keywords: | Blocked By: Blocking: | -----------------------+------------------------ = phenomenon = The initial draft on "How to file a trac ticket" is here: [https://fedoraproject.org/wiki/User:Ankursinha/How_to_file_a_trac_ticket]. Please provide suggestions on how to make this page more helpful to newcomers. Thanks,[[BR]] FranciscoD -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/125> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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[irc-support-sig] #107: Mass Removal Of Stagnant Voting Members
by fedora-badges 22 Aug '13

22 Aug '13

#107: Mass Removal Of Stagnant Voting Members ---------------------+------------------------ Reporter: dcr226 | Owner: Type: feedback | Status: new Priority: major | Milestone: Fedora 14 Version: | Severity: Neutral Keywords: | Blocked By: Blocking: | ---------------------+------------------------ I was going to do these individually, but it will just turn into spam, and on the most part this is a no-brainer. I propose the removal of the following members of the sig, on the basis they carry a vote currently..but may not be active, or interested in the sig. ausil, bit4man, deepsa, ivazquez, jkeating, jsmith, jsteffan, mkearey, pfrields, wtogami, kanarip I guess the simple thing is, if you agree with the removal, vote with "+1", if you disagree with it all "-1", and if you disagree with one (or more particular user's removal "-1 <username>" Otherwise this thread could easily turn into 10 threads and get unnecessarily messy. -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/107> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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[irc-support-sig] #127: Hey why am i being treated like an idiot for asking?
by fedora-badges 19 Oct '12

19 Oct '12

#127: Hey why am i being treated like an idiot for asking? ---------------------+------------------------ Reporter: tales | Owner: Type: feedback | Status: new Priority: minor | Milestone: Fedora 14 Version: | Severity: Neutral Keywords: Support | Blocked By: Blocking: | ---------------------+------------------------ Please fill in this template fully and provide all requested information. Incomplete tickets may be dropped. This feedback is: {{{ [ ] Positive [X] Negative [ ] Neutral }}} My IRC nick is: tales1 Please briefly describe the interaction that caused you to file this ticket: i started getting an error message on startup and when i came to ask how to solve it they answered that it was me who was failing. Why? Probably because i installed Fedora? I asked several times the two guys who were there telling me that i should live with the error message on my screen "Please ignore my question and let others try to answer" but they didn't want to. Why do they sit in the channel and prevent others to help? I don't know if they are channel administrators or not, but that's not what you expect from a support channel. Most of the time people who enter the channel to ask a question are not experts, but that doesn't mean that they are failures, and wow, telling someone "learn to live with the error in your screen" is not the support answer you expect. Please note other IRC nicks that are involved in this interaction: fenrus02, R Please describe what action or positive change could be adopted based on this feedback: well, for starters, instruct people that if they are not interested in answering a question just ignore the person who is asking. If someone doesn't understand or can help in a support question, he/she should not answer or treat the other as a donk. Any additional notes or logs: i will attach the chat log <pre> [23:44] <Tales1> DBus error: org.freedesktop.DBus.Error.UnknownMethod: No such interface 'org.freedesktop.DBus.Properties' on object at path /193_abacdeac_data [23:44] <Tales1> anyone knows about this? [23:44] <zhashuyu> But is there possible mount nfs with nautilus? [23:45] <[R]> who cares [23:45] <[R]> [09:42:43] [R] zhashuyu: takes all of 5 seconds [23:45] <Tales1> how can i fix freedesktop? [23:50] <fenrus02> Tales1, you dont, it is not broken. rewind. what is actually not working? [23:51] <Tales1> then, what does my error message mean? [23:51] <fenrus02> Tales1, what is actually not working? [23:52] <Tales1> DBus error: org.freedesktop.DBus.Error.UnknownMethod: No such interface 'org.freedesktop.DBus.Properties' on object at path /193_abacdeac_data [23:52] <fenrus02> you fail. [23:52] <Tales1> oh thanks as usual, i totally understand, you can't be more clear [23:52] <Tales1> donk [23:53] <[R]> lol [23:53] <fenrus02> Tales1, you have yet to answer the very simple question i asked. takes zero technical skills. [23:53] <fenrus02> Tales1, until you do that, you fail. simple as that. [23:54] <Tales1> i come here for help and all i get is a stupid telling me "you fail", that's just great, even the less intelligent person in the world can understand that when the system throws an error is because something failed [23:55] <Tales1> and i don't know what otherwise i wouldn't be asking [23:56] <[R]> Tales1: maybe you should just answer the questions... [23:57] <fenrus02> it is a simple question Tales1 .. as i mentioned above, requires ZERO technical skill to answer. If you are not having a problem, then you are worried over a triviality that will become clear in time. [23:58] <Tales1> i'm sorry but i'm getting an error on startup... i pasted it in here... i'm used to windows where you have a problem when you get an error message, i didn't knw Fedora likes to throw error messages when everything is ok [23:59] <fenrus02> sounds like you are not having any problems then. [00:02] <Tales1> if i were an expert, i would not be here asking, but i can't be clearer than that: something is wrong because i'm getting an error message and an error message usually means something is wrong... what?... i can't tell! Fedora installs thousands of things behind the scenes. most of them i can't even explain so, what's wrong? i don't know maybe something that i don't use [00:03] <fenrus02> heh [00:03] <Tales1> but SOMETHING is wrong, and if you are not willing to help, i appreciate if you don't get in the way of someone who can be probably interested in my problem, someone who will not tell me i'm an idiot because i can't understand that my computer has an error that was not there before [00:03] <fenrus02> clearly nothing is wrong. [00:05] <Tales1> if this was not a problem everyone should be getting the same error message i'm getting with a warning like "Please ignore this error message, your system is completely ok, but Fedora likes to throw error messages to find out if you're watching our startup process" [00:07] * fenrus02 chuckles politely [00:07] <fenrus02> Tales1, clearly you cannot find anything wrong, so what is the real problem? [00:08] <fenrus02> merely stuck on a triviality? [00:09] <Tales1> again, please if someone is interested in helping me with a problem i will really appreciate it. Thanks a lot fenrus02 for your time, but you;re not the person who i'm looking for, so specifically for you "ignore my question please" [00:09] <fenrus02> you have not explained any actual problem [00:09] <fenrus02> in fact, you cannot find one [00:10] <fenrus02> i could explain the message to you, but it would be meaningless because you cannot find any actual problem [00:10] <fenrus02> starting to get the picture yet Tales1 ? [00:10] <Tales1> I'm getting this error several times on startup: DBus error: org.freedesktop.DBus.Error.UnknownMethod: No such interface 'org.freedesktop.DBus.Properties' on object at path /193_abacdeac_data if someone knws what it means or how do i remove it, please let me know [00:10] <fenrus02> @saylucky Tales1 freedesktop unknwnmethod dbus [00:10] <fedbot> Tales1: Google found nothing. (this is a google 'I feel lucky' search result) [00:11] <fenrus02> @saylucky Tales1 freedesktop unknownmethod dbus [00:11] <fedbot> Tales1: http://dbus.freedesktop.org/doc/dbus- java/api/org/freedesktop/DBus.Error.UnknownMethod.html (this is a google 'I feel lucky' search result) [00:11] <fenrus02> helps if you spell it properly. [00:12] <[R]> Tales1: why do you need to remoev it? [00:12] <Tales1> lol, why? because it is an error on startup and i don't like errors on my computer, that's the reason [00:13] * shantorn has quit (Quit: leaving) [00:13] <fenrus02> click the link above. it explains the error. [00:13] * nmudgal (~nmudgal@unaffiliated/nmudgal) has joined #fedora [00:13] * shantorn (~shantorn(a)99.196.238.101) has joined #fedora [00:14] <Tales1> i already have the page open, long before you pasted it here, but sadly i don't understand anything [00:15] <Tales1> and if you open this other page: http://dbus.freedesktop.org/doc/dbus-specification.html#standard- interfaces-properties it says hat it is actually a method of freedesktop [00:15] <Tales1> so, the second page contradicts the first page [00:16] <Tales1> since i'm just a website, php programmer, i don't really understand what is going on with my computer. [00:17] <[R]> since you dont, you can just accept what we are telling you [00:17] <[R]> and ignore it [00:18] * duvjones (~duvjones(a)108.162.174.58) has joined #fedora [00:19] <fenrus02> freedesktop is part of an api. it is not a standalone application. [00:19] <Tales1> well, no, sorry but i can't, as i told fenrus02, if you don't want to help me it is totally ok, but NOBODY likes getting errors on their computers and i wanna get rid of it [00:19] <fenrus02> it has a www site, as above [00:19] <fenrus02> Tales1, once you find what is actually broken, you will see how to fix it [00:19] <fenrus02> likely just some feature you are not using </pre> Thanks for your feedback! -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/127> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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[irc-support-sig] #129: Great help on cleaning up the distribution after an upgrade
by fedora-badges 04 Oct '12

04 Oct '12

#129: Great help on cleaning up the distribution after an upgrade ----------------------+------------------------ Reporter: gentunian | Owner: Type: feedback | Status: new Priority: minor | Milestone: Fedora 17 Version: | Severity: Neutral Keywords: | Blocked By: Blocking: | ----------------------+------------------------ This feedback is: {{{ [*] Positive [ ] Negative [ ] Neutral }}} My IRC nick is: gentunian Please briefly describe the interaction that caused you to file this ticket: After a missing dependency BobJensen instructs me to clean up my system that was having extra packages by the misuse of preupgrade. Please note other IRC nicks that are involved in this interaction: BobJensen Please describe what action or positive change could be adopted based on this feedback: a mug of beer to supporters Any additional notes or logs: thanks! Thanks for your feedback! -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/129> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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[irc-support-sig] #130: User [R] belligerent
by fedora-badges 04 Oct '12

04 Oct '12

#130: User [R] belligerent -----------------------+------------------------ Reporter: ciphermagi | Owner: Type: feedback | Status: new Priority: major | Milestone: Fedora 18 Version: | Severity: Neutral Keywords: | Blocked By: Blocking: | -----------------------+------------------------ Please fill in this template fully and provide all requested information. Incomplete tickets may be dropped. This feedback is: {{{ [ ] Positive [X] Negative [ ] Neutral }}} My IRC nick is: Please briefly describe the interaction that caused you to file this ticket: The user [R] was rude, and refused assistance based solely on the fact that I did not rephrase my question to his exact specifications. Please note other IRC nicks that are involved in this interaction: [R] Please describe what action or positive change could be adopted based on this feedback: Provide a regulation that if the person doesn't have any positive feedback or helpful advice, that they should refrain from being aggressive and belligerent on the IRC channel. Any additional notes or logs: [17:14] * ciphermagi_ is now known as ciphermagi [17:14] <ciphermagi> Morning. [17:15] <maazu> g'day [17:16] <ciphermagi> I can't seem to find information on how to point my bootloader at a disk image, and for some reason I can't find where to compare my sha256sum to what it should total. [17:17] * crashmag (~crashmag(a)crashmag.net) has joined #fedora [17:17] <[R]> ciphermagi: huh? [17:19] <ciphermagi> That's a very non-descriptive response. What exactly are you confused about? [17:19] * Sokel (~nazu(a)healer.bromosapien.net) has joined #fedora [17:19] <[R]> ciphermagi: the entire thing [17:20] <[R]> and the fact that you are asking a question and making a statement? [17:20] <ciphermagi> Okay, I'll break it up a little bit. [17:22] * dan408- (VICODAN@bitchx/fedora/vicodan) Quit (Ping timeout: 268 seconds) [17:23] <ciphermagi> First, I want to know where to find what the sha256sum should be. [17:23] * cento (~ignorante(a)87.18.127.234) Quit (Ping timeout: 245 seconds) [17:24] <ciphermagi> Second, I want to cause my grub install to point at an isolinear disk image that I have on my hard drive. How do I do that? [17:26] * BiggFREE (~BiggFREE(a)modemcable055.114-161-184.mc.videotron.ca) has joined #fedora [17:27] * alabala (~alabala(a)178.254.206.154) Quit [17:27] * gentunian (~seba@unaffiliated/gentunian) has joined #fedora [17:27] * asalles (~asalles(a)pc-11-189-104-200.cm.vtr.net) Quit (Ping timeout: 245 seconds) [17:27] * [R] (~rbox@unaffiliated/rbox) Quit (Quit: Leaving) [17:28] * karthick87 (~karthick@shellium/member/karthick87) has joined #fedora [17:28] * dvanstone (~bob@pdpc/supporter/professional/dvanstone) has joined #fedora [17:29] * DyDyMan (~DyDyMan(a)189.Red-83-40-120.dynamicIP.rima-tde.net) Quit (Remote host closed the connection) [17:29] * r0axet_ (180af17a(a)gateway/web/freenode/ip.24.10.241.122) has joined #fedora [17:30] * Egyptian[Laptop] (~marafa(a)adsl-98-69-130-197.rmo.bellsouth.net) Quit (Quit: Leaving.) [17:31] * bjacques (~baafie(a)66-208-251-27-Washington.hfc.comcastbusiness.net) has left #fedora [17:32] * r0axet (180af17a(a)gateway/web/freenode/ip.24.10.241.122) Quit (Ping timeout: 245 seconds) [17:32] * [R] (~rbox@unaffiliated/rbox) has joined #fedora [17:38] * DyDyMan (~DyDyMan(a)189.Red-83-40-120.dynamicIP.rima-tde.net) has joined #fedora [17:39] * bitchkat (foobar(a)dev.flyballdogs.com) has joined #fedora [17:39] * vrde (~vrde(a)151.64.181.245) Quit (Quit: Leaving.) [17:40] * Egyptian[Laptop] (~marafa(a)adsl-98-69-130-197.rmo.bellsouth.net) has joined #fedora [17:43] * Armand (~me(a)cpc17-haye16-2-0-cust427.haye.cable.virginmedia.com) has joined #fedora [17:49] * netwoodle (~noodle(a)c-71-231-96-133.hsd1.wa.comcast.net) Quit (Ping timeout: 260 seconds) [17:52] * crashmag (~crashmag(a)crashmag.net) Quit (Excess Flood) [17:53] * maazu (~maazu(a)183.78.49.147) Quit (Remote host closed the connection) [17:54] * crashmag (~crashmag(a)158.255.213.29) has joined #fedora [17:54] * netwoodle (~noodle(a)c-71-231-96-133.hsd1.wa.comcast.net) has joined #fedora [17:55] * maazu (~maazu(a)183.78.49.147) has joined #fedora [17:56] * Armand (~me(a)cpc17-haye16-2-0-cust427.haye.cable.virginmedia.com) Quit (Quit: <wethrin> yarr <wethrin> I'm on the trani) [17:57] * mischat (~Adium(a)46-65-28-42.zone16.bethere.co.uk) has joined #fedora [17:58] <maazu> bye all [17:58] * maazu (~maazu(a)183.78.49.147) has left #fedora [17:59] * mytec (~mytec(a)ip72-192-42-221.ri.ri.cox.net) Quit (Quit: Textual IRC Client: http://www.textualapp.com/) [18:00] * vulcero (~shadowman(a)cpe-174-109-003-039.nc.res.rr.com) has joined #fedora [18:01] * somazero (~somazero(a)ip72-198-86-53.ok.ok.cox.net) has joined #fedora [18:06] * vulcero (~shadowman(a)cpe-174-109-003-039.nc.res.rr.com) Quit (Quit: leaving) [18:14] * KageSenshi (~kagesensh@fedora/KageSenshi) has joined #fedora [18:15] * dvanstone (~bob@pdpc/supporter/professional/dvanstone) has left #fedora ("Konversation terminated!") [18:15] * catbus (nekobus(a)kirika.nerdpol.org) Quit (Quit: catbus) [18:18] * Harley-D (~Harley-D@fedora/Harley-D) Quit (Ping timeout: 252 seconds) [18:22] * mayorgalinux (~mayorgali(a)190.212.123.194) has joined #fedora [18:26] * floki (~floki(a)85-220-14-212.dsl.dynamic.simnet.is) has joined #fedora [18:28] * Explobob (~Explobob(a)dslb-088-074-039-039.pools.arcor-ip.net) Quit (Quit: Big Bob is watching you O.O) [18:30] * catbus (nekobus(a)kirika.nerdpol.org) has joined #fedora [18:35] * Egyptian[Laptop] (~marafa(a)adsl-98-69-130-197.rmo.bellsouth.net) Quit (Quit: Leaving.) [18:35] * mischat (~Adium(a)46-65-28-42.zone16.bethere.co.uk) Quit (Quit: Leaving.) [18:37] * rnx (~r@unaffiliated/rnx) Quit (Remote host closed the connection) [18:38] * Egyptian[Laptop] (~marafa(a)adsl-98-69-130-197.rmo.bellsouth.net) has joined #fedora [18:38] <ciphermagi> So...anyone around that can help out a little bit with installation? [18:39] * Sabz (~Sabz(a)CPE-203-51-185-250.lns2.lon.bigpond.net.au) Quit (Quit: KVIrc 4.2.0 Equilibrium http://www.kvirc.net/) [18:39] <[R]> do you have an actual question? [18:40] * ciscon (quasselcor(a)c-76-26-191-228.hsd1.tn.comcast.net) Quit (Remote host closed the connection) [18:40] * tobyh (~toby(a)cpc15-lewi14-2-0-cust948.2-4.cable.virginmedia.com) has joined #fedora - [18:41] * Added *!*rbox@unaffiliated/rbox to ignore list Thanks for your feedback! -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/130> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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Plan for tomorrow's irc-support-sig meeting (2012-09-27)
by Kevin Fenzi 27 Sep '12

27 Sep '12

Here's what I have for an agenda for tomorrow's (2012-09-27) meeting, which will be held at 17:00UTC/13:00 Eastern in #fedora-meeting on irc.freenode.net. Feel free to reply to this with additional topics, or bring them up in the "open floor" section of the meeting. #topic Week in review http://fedora.theglaserfamily.org/ircstats/fedora-weekly.html #topic ticket 128 - Community helped fix a nvidia module https://fedorahosted.org/irc-support-sig/ticket/128 #topic ticket 127 - Hey why am i being treated like an idiot for asking? https://fedorahosted.org/irc-support-sig/ticket/127 #topic Open Floor kevin

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[irc-support-sig] #128: Community helped fix a nvidia module problem
by fedora-badges 27 Sep '12

27 Sep '12

#128: Community helped fix a nvidia module problem ---------------------+------------------------ Reporter: hanszero | Owner: Type: feedback | Status: new Priority: major | Milestone: Fedora 14 Version: | Severity: Positive Keywords: | Blocked By: Blocking: | ---------------------+------------------------ Please fill in this template fully and provide all requested information. Incomplete tickets may be dropped. This feedback is: {{{ [X] Positive [ ] Negative [ ] Neutral }}} My IRC nick is: Hans_Zero Please briefly describe the interaction that caused you to file this ticket: FranciscoD , nix\ , mutk helped me solve an nvidia module kmod akmod yum problem where my linux wouldn't boot correctly... Please note other IRC nicks that are involved in this interaction: FranciscoD , nix\ , mutk Please describe what action or positive change could be adopted based on this feedback: Any additional notes or logs: I repeatedly got helped immensely on the IRC channel, it's one of the reasons I'll stick to Fedora. Great Community Thanks for your feedback! -- Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/128> irc-support-sig <irc://irc.freenode.net/#fedora> Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net

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Plan for tomorrow's irc-support-sig meeting (2012-09-06)
by Kevin Fenzi 06 Sep '12

06 Sep '12

Here's what I have for an agenda for tomorrow's (2012-09-06) meeting, which will be held at 17:00UTC/13:00 Eastern in #fedora-meeting on irc.freenode.net. Feel free to reply to this with additional topics, or bring them up in the "open floor" section of the meeting. #topic Week in review http://fedora.theglaserfamily.org/ircstats/fedora-weekly.html #topic Open Floor kevin

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irc-support-sig September 2012